Assistant Manager

Gratitude Jobs Ahead Hr Inc; Philippines; On-site; PHP 320,000 - 420,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

Gratitude Jobs Ahead Hr Inc in Makati seeks an experienced English-speaking customer service specialist to handle inquiries via email and live chat, schedule appointments, and resolve issues. The role requires 3-5 years in customer service and a Bachelor's degree.

On-site in Makati with flexible hours. The ideal candidate will maintain accurate records, collaborate with team members to improve service delivery, and provide exceptional support while working in a remote-friendly environment with

Qualifications

• Bachelor’s degree or higher is preferred.
• 3–5 years of customer service experience.
• Proficient in English with strong communication skills.
• Excellent scheduling abilities and problem-solving skills.
• Empathy, patience, and a positive attitude are required.
• Able to handle multiple tasks professionally.

Responsibilities

• Provide exceptional customer service through email and live chat.
• Handle inquiries, complaints, and support requests effectively.
• Maintain accurate records of interactions and transactions.
• Collaborate with team to improve service delivery.
• Assist in scheduling appointments and follow-ups as required.

Skills

English proficiency

Customer service

Scheduling

Problem solving

Education

Bachelor's degree

Job description

On-site - Makati 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer service through various online channels, including email and live chat.
• Handle customer inquiries, complaints, and support requests effectively and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Assist in scheduling appointments and follow-ups as required.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 3–5 years of experience in customer service or related roles.
• Skills and Competencies: Proficient in English, strong customer service skills, excellent scheduling abilities, and effective problem-solving skills.
• Qualities and Traits: Strong communication skills, empathy, patience, and a positive attitude.
• Responsibilities and Duties: Ability to handle multiple tasks while maintaining professionalism.
• Working Conditions: Comfortable working in a remote environment with flexible hours.

English Language Customer Service Scheduling Problem Solving

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