Assistant Manager

Recruitify_HR; Manila; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading recruitment firm in Manila is seeking a dedicated customer service representative with 3-5 years of experience. The role requires exceptional communication skills and proficiency in English. Responsibilities include providing excellent customer service through email and live chat, handling inquiries, and maintaining accurate interaction records. Candidates should possess a Bachelor's degree and demonstrate strong problem-solving abilities. The position offers a full-time contract with flexible hours.

Qualifications

• 3-5 years of experience in customer service or related roles.
• Strong communication skills and a positive attitude.
• Ability to handle multiple tasks professionally.

Responsibilities

• Provide exceptional customer service through online channels.
• Handle customer inquiries and support requests effectively.
• Maintain accurate records of customer interactions.

Skills

Proficient in English

Strong customer service skills

Excellent scheduling abilities

Effective problem-solving skills

Education

Bachelor's degree in a relevant field

Job description

On-site - Manila 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer service through various online channels, including email and live chat.
• Handle customer inquiries, complaints, and support requests effectively and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Assist in scheduling appointments and follow-ups as required.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 3–5 years of experience in customer service or related roles.
• Skills and Competencies: Proficient in English, strong customer service skills, excellent scheduling abilities, and effective problem-solving skills.
• Qualities and Traits: Strong communication skills, empathy, patience, and a positive attitude.
• Responsibilities and Duties: Ability to handle multiple tasks while maintaining professionalism.
• Working Conditions: Comfortable working in a remote environment with flexible hours.