Assistant Manager

Recruitify_HR; Taguig; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health & Wellness Insurance (HMO)

Job summary

A recruitment agency is seeking a Customer Service Representative in Taguig to provide exceptional service through online channels. The ideal candidate will have a Bachelor's degree and 3 to 5 years of experience in customer service. Responsibilities include handling inquiries, maintaining records, and collaborating with team members to enhance customer satisfaction. Benefits include an equity incentive plan, performance bonuses, and health insurance.

Qualifications

• Proficient English communication skills required.
• 3–5 years of experience in customer service or related roles.
• Strong customer service skills and ability to solve problems.

Responsibilities

• Provide exceptional customer service through online channels.
• Handle customer inquiries, complaints, and support requests.
• Maintain accurate records of customer interactions.

Skills

Proficient in English

Strong customer service skills

Excellent scheduling abilities

Effective problem-solving skills

Education

Bachelor’s degree in a relevant field

Job description

Job Description

On-site – Taguig, 3–5 years of experience, Bachelor’s degree required, Full-time.

Responsibilities

• Provide exceptional customer service through various online channels, including email and live chat.
• Handle customer inquiries, complaints, and support requests effectively and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Assist in scheduling appointments and follow-ups as required.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 3–5 years of experience in customer service or related roles.
• Skills and Competencies: Proficient in English, strong customer service skills, excellent scheduling abilities, and effective problem-solving skills.
• Qualities and Traits: Strong communication skills, empathy, patience, and a positive attitude.
• Responsibilities and Duties: Ability to handle multiple tasks while maintaining professionalism.
• Working Conditions: Comfortable working in a remote environment with flexible hours.

Benefits

Equity Incentive Plan, Performance Bonus, Incentives.

Insurance Health & Wellness: HMO.