Asia Customer Service Pro: Order Management (SAP/Salesforce)

3M; Taguig; Hybrid; PHP 260,000 - 340,000; Full time

Job summary

3M in the Philippines is hiring for an entry-level Order Management Specialist. You will handle end-to-end order processing, maintain master data, and resolve routine issues using SAP, Salesforce, and customer portals.

You will collaborate with internal teams to ensure on-time delivery, accuracy, and strong customer relationships while meeting KPIs and supporting continuous improvement in a dynamic, global company.

Qualifications

• Bachelor's degree.
• Minimum 1 year of relevant experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or IT in local companies.
• Basic knowledge of customer service disciplines.
• Learns products and processes with guidance.
• Knowledge of SAP, Salesforce, portals, CRM tools, and MS Office such as Outlook, Excel, and Word.
• Strong attention to detail, numerical accuracy, and communication skills.
• Ability to adapt to new systems and processes.
• Basic analytical and problem-solving skills.
• Able to work independently with minimal supervision.
• Knowledge in the English and Bahasa languages (Reading, Writing, Speaking, and Listening) are required.

Responsibilities

• Performs end-to-end order management using SAP, Salesforce, and customer portals.
• Maintains customer master data, part numbers, and critical specifications.
• Investigates missed OTIF and resolves simple to moderately complex issues.
• Communicates proactively with internal teams and customers regarding order issues.
• Collaborates with stakeholders to ensure order flow and resolve queries.
• Builds relationships with assigned customers.
• Handles line stop or AOG situations with stakeholder coordination.
• Meets KPIs and SLAs and participates in company initiatives.
• Follows up on delays and coordinates tasks to meet SLAs.
• Creates simple reports or analytics.
• Participates in continuous improvement and basic Lean projects.
• Performs administrative tasks as needed.
• Analyzes and recommends alternatives to meet customer or account needs.
• Applies customer service, issue resolution, and problem-solving skills.

Skills

Customer service

Analytical skills

Attention to detail

Communication

Education

Bachelor's degree

Tools

SAP

Salesforce

MS Office

Job description

3M in the Philippines is hiring for an entry-level Order Management Specialist. You will handle end-to-end order processing, maintain master data, and resolve routine issues using SAP, Salesforce, and customer portals.

You will collaborate with internal teams to ensure on-time delivery, accuracy, and strong customer relationships while meeting KPIs and supporting continuous improvement in a dynamic, global company.