Order Management Specialist - Customer Success & Logistics

Private Advertiser; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Private Advertiser based in the Philippines is seeking a capable Order Management Specialist to join our team. You will process customer purchase orders in SAP, handle invoicing within CRM, and provide professional phone and email support on order status and delivery inquiries.

You will coordinate with 3PL customer care teams, record and track orders in Salesforce.com, monitor open orders, and present open order reports to identify trends for continuous process improvement.

Qualifications

• Bachelor's degree in a related field.
• Minimum of 2 years of experience in customer care, order processing, customer service, or logistics coordination.
• Experience managing end-to-end order processes and working with ERP systems.
• Strong communication skills with excellent phone etiquette and customer-focused problem-solving abilities.
• Proficiency in SAP, Salesforce.com, Microsoft Office Suite, and CRM platforms.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Good written and verbal communication skills - English & Bahasa Melayu.

Responsibilities

• Process customer purchase orders for the company and third-party products in SAP, ensuring accuracy and timely execution.
• Manage customer invoicing based on approved pricing and sales quotations within CRM systems.
• Provide professional phone and email support regarding order status, stock availability, product shelf life, billing, and delivery inquiries.
• Act as the primary point of contact for third-party logistics (3PL) customer care teams and coordinate issue resolution.
• Record and track customer orders, complaints, and logistics-related cases in Salesforce.com.
• Monitor open orders, investigate issues, and collaborate with internal stakeholders to ensure successful order fulfillment.
• Prepare and present open order reports, identify trends, and support continuous process improvement initiatives.

Skills

Communication skills

Phone etiquette

Problem-solving

Multitasking

English

Bahasa Melayu

Education

Bachelor's degree in a related field

Tools

SAP

Salesforce.com

Microsoft Office Suite

CRM platforms

Job description

Private Advertiser based in the Philippines is seeking a capable Order Management Specialist to join our team. You will process customer purchase orders in SAP, handle invoicing within CRM, and provide professional phone and email support on order status and delivery inquiries.

You will coordinate with 3PL customer care teams, record and track orders in Salesforce.com, monitor open orders, and present open order reports to identify trends for continuous process improvement.