Asia Customer Service Rep – Japanese Speaker (Order & Support)

3M; Taguig; On-site; PHP 279,000 - 424,000; Full time

Job summary

3M is seeking an entry-level to early-career Customer Service/Accounts role in Metro Manila. You will handle end-to-end order management using SAP, Salesforce, and portals, maintain master data, and investigate simple to moderate issues on OTIF.

Collaboration with distribution, lab, quality, and sales teams is expected, with a focus on service levels and customer relationships. The role emphasizes learning, basic data analytics, and potential for growth within the 3M Performance Culture.

Qualifications

• Bachelor's degree required with 1 year of relevant experience.
• Knowledge of SAP, Salesforce, CRM tools, and MS Office.
• Strong attention to detail and clear communication in English and Japanese.

Responsibilities

• Performs end-to-end order management using SAP, Salesforce, and customer portals.
• Maintains customer master data, part numbers, and critical specifications.
• Investigates missed OTIF and resolves simple to moderately complex issues.
• Communicates proactively with internal teams and customers regarding order issues.
• Collaborates with stakeholders to ensure order flow and resolve queries.
• Builds relationships with assigned customers.
• Meets KPIs and SLAs and participates in company initiatives.

Skills

Communication skills

Attention to detail

Independent work

English and Japanese

Education

Bachelor's degree

Tools

SAP

Salesforce

CRM tools

MS Office

Job description

3M is seeking an entry-level to early-career Customer Service/Accounts role in Metro Manila. You will handle end-to-end order management using SAP, Salesforce, and portals, maintain master data, and investigate simple to moderate issues on OTIF.

Collaboration with distribution, lab, quality, and sales teams is expected, with a focus on service levels and customer relationships. The role emphasizes learning, basic data analytics, and potential for growth within the 3M Performance Culture.