Order Management Specialist - SAP & Salesforce (Hybrid)

SmartRecruiters, Inc.; Taguig; Hybrid; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Hybrid work setup

HMO upon hire

Values-based culture

Work-life balance

Job summary

Continental Global Business Services Manila, Inc. is seeking a Customer Service professional focused on order management and supply chain support. You will manage customer orders in Salesforce/SAP, resolve inquiries, and work with cross-functional teams to ensure timely order fulfillment.

Ideal candidates have 2–5 years in a BPO or shared services environment across global markets and a bachelor's degree. Hybrid work setup, competitive benefits, and growth opportunities await.

Qualifications

• Bachelor’s degree or equivalent.
• 2-5 years of experience in Customer Service, Order Management or Supply Chain roles.
• Order Management or Supply Chain Management experience required.
• Small group project or process improvement initiative.
• At least 2 years experience in a BPO or shared services environment working with Asia, Australia, Europe, South Africa, Latin America or North America market.

Responsibilities

• Manage queues and cases (customer orders and inquiries) from Salesforce.com.
• Answer customer inquiries completely and accurately.
• Accurately enter orders manually into SAP.
• Ensure that electronic orders flow into the system as intended.
• Resolve order conflicts (pricing, terms, products) and monitors orders through shipment.
• Ensure order fulfillment (stock availability, order status, document requests, etc.).
• Correct EDI or Electronic order errors to root‑cause.
• Handle specialized customers and tasks with specific instructions and requirements.
• Handle simple claims like undershipping, overshipping, customer errors that require straightforward credit/debit or return.
• Handle more complex claims like annual returns and freight claims.
• Answer inbound calls for routine inquiries.
• Make outbound calls for routine inquiries, verification, clarification, etc.
• Understand and effectively recommend products and solutions to customers.

Skills

Customer service

Order management

Supply chain

Education

Bachelor’s degree or equivalent

Job description

Continental Global Business Services Manila, Inc. is seeking a Customer Service professional focused on order management and supply chain support. You will manage customer orders in Salesforce/SAP, resolve inquiries, and work with cross-functional teams to ensure timely order fulfillment.

Ideal candidates have 2–5 years in a BPO or shared services environment across global markets and a bachelor's degree. Hybrid work setup, competitive benefits, and growth opportunities await.