Hybrid Order Management Analyst | SAP & Salesforce

Continental Industry; Taguig; Híbrido; PHP 335.000 - 603.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work setup

HMO upon hire

Values-based culture

Work-life balance

Learning Opportunities

Descripción de la vacante

Continental Global Business Services Manila Inc. is seeking a Customer Service/Order Management Specialist to manage orders in Salesforce and SAP, answer inquiries, and ensure timely order processing.

You will assist with pricing, terms, and product information, coordinating with pricing, supply chain, and master data teams. The role requires a Bachelor's degree and 2-5 years' experience in customer service or order management within a BPO/shared services environment, preferably across multiple

Formación

• Bachelor's degree is required.
• 2-5 years of experience in Customer Service, Order Management or Supply Chain roles.
• Experience in a BPO or shared services environment across multiple regions (Asia, Australia, Europe, etc.) is preferred.

Responsabilidades

• Manage customer orders and inquiries from Salesforce.com.
• Enter orders manually into SAP and ensure orders flow correctly.
• Resolve order conflicts and monitor through shipment, including stock availability and documentation.
• Handle routine inquiries via inbound/outbound calls and provide product information.
• Coordinate with pricing, supply chain and master data to answer inquiries.

Conocimientos

Customer service

Order management

Supply chain management

Educación

Bachelor's degree

Herramientas

SAP

Salesforce

Descripción del empleo

Continental Global Business Services Manila Inc. is seeking a Customer Service/Order Management Specialist to manage orders in Salesforce and SAP, answer inquiries, and ensure timely order processing.

You will assist with pricing, terms, and product information, coordinating with pricing, supply chain, and master data teams. The role requires a Bachelor's degree and 2-5 years' experience in customer service or order management within a BPO/shared services environment, preferably across multiple