Client Success & Order Management Specialist

3M GLOBAL SERVICE CENTER PHILIPPINES; Taguig; Hybrid; PHP 420,000 - 660,000; Full time

Job summary

3M GLOBAL SERVICE CENTER PHILIPPINES is seeking a customer service professional in Metro Manila to manage the end-to-end order process—from entry to delivery—and to liaise with customers and internal teams using phone, chat, and email.

You will handle inquiries, pricing, shipping, and inventory issues, while maintaining data accuracy in ERP/CRM systems. The role emphasizes proactive problem solving, cross-functional collaboration, and a strong customer focus.

Qualifications

• Bachelor's degree with two years in customer service or sales.
• Experience using ERP and CRM systems.
• Detail-oriented with a proactive problem-solving mindset.
• Strong written and verbal English communication; customer-focused.

Responsibilities

• Acts as the primary liaison between 3M and customers, overseeing the entire order process from entry to delivery.
• Handles order entry, status updates, product inquiries, pricing, shipping, and inventory issues.
• Communicates clearly with external customers and internal 3M personnel via phone, chat, and written correspondence.
• Manages worklists, raises internal tickets for order issues, and resolves data-related problems.
• Educates customers on processes, manages price changes, and handles complex inquiries with adaptive techniques.
• Enhances customer satisfaction by identifying and resolving problem patterns.
• Provides proactive support for Premium and Strategic Key Accounts as needed.
• Develops and supports improvements for work processes and tools.
• Participates in meetings to address issues and maintain quality culture.

Skills

Attention to detail

Cross-functional collaboration

Problem solving

Excellent communication

Active listening

Time management

Calm under pressure

Customer focus

Education

Bachelor's degree

Tools

ERP systems

CRM systems

Job description

3M GLOBAL SERVICE CENTER PHILIPPINES is seeking a customer service professional in Metro Manila to manage the end-to-end order process—from entry to delivery—and to liaise with customers and internal teams using phone, chat, and email.

You will handle inquiries, pricing, shipping, and inventory issues, while maintaining data accuracy in ERP/CRM systems. The role emphasizes proactive problem solving, cross-functional collaboration, and a strong customer focus.