Area Supervisor - El Nido

Havaianas; El Nido; Sur place; PHP 360 000 - 540 000; Plein temps

Résumé du poste

Havaianas in Palawan (El Nido) is seeking a Store Operations Manager to lead staffing, interview and recruit, and coach staff while ensuring high customer service and safety standards. The role also covers stock management and merchandising, with training support for the team.

You will oversee consignment accounts, support marketing campaigns, and drive operational policies to improve store performance in a competitive local market. A hands-on leader with strong people skills is essential.

Qualifications

• Experience in staffing and recruitment processes.
• Strong coaching, counseling and disciplinary abilities.
• Proven skills in customer service and team training.

Responsabilités

• Lead staffing, interviewing and recruitment for store staff.
• Coach and discipline staff; plan and appraise performance.
• Maintain quality, safety and service standards with training.
• Tour sales floor to identify issues and resolve urgent matters.
• Coordinate stock management, merchandising and replenishment.
• Support marketing campaigns and sales strategies.
• Oversee consignment accounts and store profitability.
• Develop and implement operational policies to improve business.

Connaissances

Staffing

Interviewing

Coaching

Customer service

Training

Sales management

Stock management

Merchandising

Inventory control

Budgeting

Team leadership

Outils

POS system

MS Office

Description du poste

STORE OPERATIONS

• Deals with staffing issues such as interviewing and recruitment of potential staff;
• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Ensures standards for quality, customer service and health and safety are met with proper in house product and customer service training;
• Tours the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues;
• Coordinates and provides training support for all staff on existing product and stock management procedures as aligned with the Training Department
• Responds to customer complaints and comments;
• Maintains operations by initiating, coordinating, and enforcing sales program, operational, and personnel policies and procedures.
• Initiates changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market; dealing with sales, as and when required
• Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.

SALES MANAGEMENT

• Reviews and analyzes data on sales performance, operational efficiency and store profitability, market trends and competitor activities and comes up with viable recommendations for the entire operations.
• Analyzes and manages sales figures and forecasting future sales volumes to maximize profits
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions (e.g to clear aged stocks).
• Prepares and presents weekly and monthly sales data through monthly presentations (by store and category)
• Responsible for overseeing sales operations, meeting targets and managing the sales team per account.
• To develop efficient and creative sales and operational strategies for the assigned territory and target setting for the sales team.
• Submits pertinent information and feedback that will help improve the performance of the stores.

PRODUCT MANAGEMENT

• Communicates and coordinates with the Merchandising team on the supply of stock in the stores/locations to maximize merchandise potential and ensure efficient management of stock level.
• Assists in Visual Merchandising and assessment of replenishment of stocks
• Tracks down inventory problems and addresses issues by relaying concerns with SCIM, Merchandising and Warehouse.
• Collecting customer and market feedback and reporting the same to the concerned department

MARKETING SUPPORT

• Supports implementation of all marketing campaigns, sales strategies, and company initiatives.

TEAM MANAGEMENT

• Engages team members and develops their skills to maximize potential both as an individual and part of the team
• Forecasts staffing needs and develops a recruiting strategy to provide optimal staffing in all areas.
• Maintains productive Job Performance of the Team through coaching, counseling, and disciplining employees; planning, monitoring, and performance evaluation
• Provides support, training and development for all direct reports to address both technical and behavioral requirements of their position
• Conducts any other activities related to the job

CONSIGNMENT ACCOUNT MANAGEMENT:

• Regularly visits consignment accounts and coordinates with account personnel to ensure Havaianas standards and commercial objectives are properly executed.
• Builds and maintains productive working relationships with consignment account partners, department/store managers, concession supervisors, and other relevant account stakeholders.
• Acts as the primary field contact for assigned consignment accounts and maintains strong professional relationships with account partners.
• Conducts regular account reviews covering sales performance, inventory, product assortment, replenishment, visual merchandising, promotions, and operational concerns.
• Monitors inventory levels and product availability across consignment accounts and coordinates replenishment requirements with Merchandising and Warehouse.
• Monitors compliance of consignment accounts with agreed display, product placement, pricing, promotional, and brand standards.
• Identifies opportunities for account expansion, improved visibility, increased assortment, additional selling space, and stronger commercial partnerships.
• Supports negotiations and discussions with account partners when required, in coordination with the appropriate management or Business Development team.
• Ensures timely resolution and follow-through of account concerns and commitments.

Carries out responsibilities in accordance with the organization’s policies and applicable laws. Specifically, the position carries out the following Officer responsibilities:

• Planning-forecasting needs, prepares actual plans, and budgets and arranges time schedule;

develop policies and simplified procedures

• Organizing- maintains coordination of activities across level through sound structure and

regular interaction between and among group of employees

• Leading- develops high performing employees with full awareness and support to vision and

core values of the Organization through rational decision making, training, and coaching,

opening communication channels like regular meeting and discussion, and employee

recognition.

• Managing - sets performance goals and standards to measure actual performance and

determine performance plans