Assistant Store Supervisor (Havaianas - SM Fairview)

Havaianas; Quezon City; On-site; PHP 420,000 - 540,000; Full time

Job summary

Havaianas in Quezon City is seeking an Assistant Store Supervisor to lead the selling floor, inspire the team, and drive sales while delivering world-class customer service.

You will supervise Brand Ambassadors, ensure compliance with standards, and coach staff to embody the Havaianas customer experience. This role requires strong leadership, excellent communication, and the ability to multitask in a fast-paced retail environment.

Qualifications

• Bachelor's degree or higher; 2+ years in college/vocational course acceptable.
• Proven leadership and team supervision experience in retail.
• Strong communication and interpersonal abilities.
• Proficient in Microsoft Office and POS systems.

Responsibilities

• Support Area Supervisor in achieving sales growth and profitability targets.
• Execute and ensure compliance with company policies and standards.
• Monitor store expenses and supplies; manage merchandising and promotions.
• Lead Brand Ambassadors; conduct team meetings and product updates.
• Coach staff to deliver the Havaianas customer experience; resolve inquiries.

Skills

Leadership

Communication

Multitasking

Microsoft Office

POS systems

Education

Bachelor's degree or higher

Tools

Navision

RPro

Job description

Job description

At Havaianas, we bring color, comfort, and confidence to every step. Inspired by the vibrant spirit of Brazil, we are passionate about delivering a fun, engaging, and exceptional shopping experience to our customers.

We are looking for a driven and people-focused Assistant Store Supervisor who can lead the selling floor, inspire the team, and help drive sales performance while ensuring world-class customer service.

What You’ll Be Responsible For

Driving Store Performance

• Support the Area Supervisor in achieving sales growth and profitability targets

• Execute and ensure compliance with company policies and operational standards

• Monitor controllable expenses and store supplies

• Ensure proper merchandising and highlight new arrivals on the selling floor

• Plan and maximize mall events and in-store promotions

• Complete daily store checklists to maintain smooth operations

Leading & Developing the Team

• Supervise and guide Brand Ambassadors

• Conduct regular team meetings and cascade product updates

• Evaluate team performance and recommend improvements

• Ensure timely payroll submissions and proper incident reporting

• Coach staff on delivering the Havaianas customer experience

Elevating Customer Experience

• Ensure consistent implementation of Havaianas selling standards

• Maintain visual merchandising excellence

• Train staff in handling customer inquiries and objections

• Lead by example in delivering energy, warmth, and brand enthusiasm

Qualifications

• Bachelor's degree or at least 2 years in college/vocational course

• Minimum 1 year experience as Store Lead/OIC (Retail industry preferred)

• Strong leadership and organizational skills

• Excellent communication and interpersonal abilities

• Detail-oriented and able to multitask

• Knowledgeable in Microsoft Office

• Experience with POS systems (Navision/RPro is a plus)

• Willing to work weekends and holidays

Why Join Havaianas?

• Be part of a globally recognized lifestyle brand
• Grow your retail leadership career
• Work in a vibrant, energetic retail environment
• Opportunity to make an impact on sales and customer experience
• Join a team that values integrity, teamwork, and performance