Area Supervisor

Future Trade Intl. Inc.; Bacolod; On-site; PHP 446,000 - 670,000; Full time

Job summary

A retail management company in Bacolod seeks a professional to oversee store operations and improve sales performance. The role includes supervising managers, driving sales targets, ensuring customer service quality, managing inventory, and conducting training sessions for staff. Ideal candidates should possess experience in retail management, strong analytical skills, and a commitment to customer satisfaction. This position emphasizes excellent communication and a customer-first culture in all stores.

Qualifications

• Experience in retail management and team leadership.
• Strong analytical skills for sales performance evaluation.
• Excellent communication and customer service skills.

Responsibilities

• Supervise and support store managers to ensure smooth operations.
• Drive sales performance by analyzing store data and implementing actions.
• Train and develop store staff to adhere to high performance standards.
• Monitor staff scheduling, ensuring adequate coverage and efficient use of labor.
• Oversee and support daily operations in multiple stores within the assigned area.
• Ensure that all store processes (inventory management, cash handling, ordering, etc.) are followed consistently.
• Enforce health and safety guidelines and maintain store compliance with legal and company standards.
• Drive sales performance by analyzing store sales data and implementing corrective actions as needed.
• Set sales targets for stores and monitor progress, providing support and feedback to store teams.
• Ensure that marketing initiatives, promotional campaigns, and visual merchandising are effectively implemented across all stores.
• Ensure that high standards of customer service are maintained in all stores.
• Address and resolve customer issues or complaints in a timely and professional manner.
• Promote a customer-first culture across the team, ensuring that customer satisfaction is a priority.
• Monitor stock levels, manage product replenishment, and ensure that stores are adequately stocked.
• Oversee inventory audits and ensure the accuracy of stock records across multiple locations.
• Work with store manages to identify slow-moving or obsolete inventory and take corrective actions.
• Identify training needs and assist in the development of store teams.
• Conduct training sessions and ensure that all team members are up-to-date with product knowledge, sales techniques, and operational procedures.
• Prepare and submit regular reports on sales, performance, inventory levels, and staff issues.
• Analyze store performance metrics and identify areas for improvement.
• Assist with recruitment and onboarding for new hires across stores in the area.
• Ensure that stores maintain company standards for visual merchandising, product displays, and store layout.
• Work with store managers to implement seasonal and promotional displays effectively.

Job description

Team Leadership and Management:

• Supervise and support store managers to ensure smooth store operations.
• Conduct regular store visits to monitor performance and provide guidance to team members.
• Provide coaching, training, and development to staff, ensuring high performance and adherence to company policies.
• Monitor staff scheduling, ensuring adequate coverage and efficient use of labor.

Operational Efficiency:

• Oversee and support daily operations in multiple stores within the assigned area.
• Ensure that all store processes (inventory management, cash handling, ordering, etc.) are followed consistently.
• Enforce health and safety guidelines and maintain store compliance with legal and company standards.

Sales and Profitability:

• Drive sales performance by analyzing store sales data and implementing corrective actions as needed.
• Set sales targets for stores and monitor progress, providing support and feedback to store teams.
• Ensure that marketing initiatives, promotional campaigns, and visual merchandising are effectively implemented across all stores.

Customer Service Excellence:

• Ensure that high standards of customer service are maintained in all stores.
• Address and resolve customer issues or complaints in a timely and professional manner.
• Promote a customer-first culture across the team, ensuring that customer satisfaction is a priority.

Inventory and Stock Control:

• Monitor stock levels, manage product replenishment, and ensure that stores are adequately stocked
• Oversee inventory audits and ensure the accuracy of stock records across multiple locations.
• Work with store manages to identify slow-moving or obsolete inventory and take corrective actions.

Training and Development:

• Identify training needs and assist in the development of store teams.
• Conduct training sessions and ensure that all team members are up-to-date with product knowledge, sales techniques, and operational procedures.

Reporting and Administrative Duties:

• Prepare and submit regular reports on sales, performance, inventory levels, and staff issues.
• Analyze store performance metrics and identify areas for improvement.
• Assist with recruitment and onboarding for new hires across stores in the area.

Visual Merchandising:

• Ensure that stores maintain company standards for visual merchandising, product displays, and store layout.
• Work with store managers to implement seasonal and promotional displays effectively.