Area Manager

Havaianas; Metro Manila; On-site; PHP 446,000 - 759,000; Full time

Job summary

Havaianas Philippines is seeking an experienced Store Operations Manager to oversee daily retail activity across its Manila outlets. You will supervise staffing, training, and standards for customer service, health and safety, and stock management.

You will analyze sales performance, manage the team, forecast staffing needs, and implement improvements to drive profitability while aligning with company policies and local market dynamics.

Qualifications

• Bachelor’s degree on Business Studies/Administration/Management, Marketing or equivalent.
• 3+ years in Retail Store operations or equivalent.
• Excellent sales and negotiation skills.
• Good business sense and ability to motivate a team.
• Initiative and enthusiasm.
• Excellent communication and people skills.
• Good planning and organizational skills.
• Ability to work calmly under pressure.

Responsibilities

• Staffing: interviewing and recruitment of potential staff.
• Coaching, counseling, disciplining staff; monitoring, and appraising job results.
• Ensure standards for quality, customer service and health and safety are met with training.
• Tour sales floor and engage with colleagues and customers to resolve urgent issues.
• Provide training support for staff on product and stock management procedures.
• Respond to customer complaints and feedback; enforce policies and procedures.
• Develop sales and operational strategies; set targets and ensure timely reporting.
• Oversee stock supply coordination with Merchandising and Warehouse teams.
• Forecast staffing needs and develop recruiting strategy; performance management of staff.
• Lead a team to achieve business objectives and maintain store profitability.

Skills

Sales negotiation

Team leadership

People skills

Planning & organization

Calm under pressure

Initiative

Communication

Education

Bachelor’s degree in Business/Management or equivalent

Job description

STORE OPERATIONS

• Deals with staffing issues such as interviewing and recruitment of potential staff;

• Maintains store staff job results by coaching, counseling, and disciplining employees; planning,

monitoring, and appraising job results.

• Ensures standards for quality, customer service and health and safety are met with proper in house

product and customer service training;

• Tours the sales floor regularly, talking to colleagues and customers, and identifying or resolving

urgent issues;

• Coordinates and provides training support for all staff on existing product and stock management

procedures as aligned with the Training Department

• Responds to customer complaints and comments;

• Maintains operations by initiating, coordinating, and enforcing sales program, operational, and

personnel policies and procedures.

• Initiates changes to improve the business, e.g. revising opening hours to ensure the store can

compete effectively in the local market; dealing with sales, as and when required

• Maintains awareness of market trends in the retail industry, understanding forthcoming customer

initiatives and monitoring what local competitors are doing.

SALES MANAGEMENT

• Reviews and analyzes data on sales performance, operational efficiency and store profitability,

market trends and competitor activities and comes up with viable recommendations for the entire

operations.

• Analyzes and manages sales figures and forecasting future sales volumes to maximize profits

• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing

variances; initiating corrective actions (e.g to clear aged stocks).

• Prepares and presents weekly and monthly sales data through monthly presentations (by

store and category)

• Responsible for overseeing sales operations, meeting targets and managing the sales team per

account.

• To develop efficient and creative sales and operational strategies for the assigned territory and

target setting for the sales team.

• Submits pertinent information and feedback that will help improve the performance of the stores.

PRODUCT MANAGEMENT

• Communicates and coordinates with the Merchandising team on the supply of stock in the

stores/locations to maximize merchandise potential and ensure efficient management of stock

level.

• Assists in Visual Merchandising and assessment of replenishment of stocks

• Tracks down inventory problems and addresses issues by relaying concerns with SCIM,

Merchandising and Warehouse

• Collecting customer and market feedback and reporting the same to the concerned department.

MARKETING SUPPORT

• Supports implementation of all marketing campaigns, sales strategies, and company initiatives.

HUMAN RESOURCE MANAGEMENT

• Engages team members and develops their skills to maximize potential both as an individual and

part of the team

• Forecasts staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.

• Maintains productive Job Performance of the Team through coaching, counseling, and disciplining

employees; planning, monitoring, and performance evaluation

• Provides support, training and development for all direct reports to address both technical and

behavioral requirements of their position

• Conducts any other activities related to the job

• Carries out responsibilities in accordance with the organization’s policies and applicable laws.

Specifically, the position carries out the following Officer responsibilities:

• Planning-forecasting needs, prepares actual plans, and budgets and arranges time schedule;

develop policies and simplified procedures

• Organizing- maintains coordination of activities across level through sound structure and

regular interaction between and among group of employees

• Leading- develops high performing employees with full awareness and support to vision and

core values of the Organization through rational decision making, training, and coaching,

opening communication channels like regular meeting and discussion, and employee

recognition.

• Managing - sets performance goals and standards to measure actual performance and

determine performance plans

Minimum Qualifications:

• With a Bachelor’s degree on Business Studies/Administration/Management, Marketing or

equivalent.

• And/Or Min of 3 yrs working experience in Retail Store operations.

• Excellent sales and negotiation skills.

• Good business sense.

• The ability to motivate and lead a team.

• Initiative and enthusiasm.

• Excellentcommunicationand 'people skills'

• Good planning and organizational skills.

• The ability to work calmly under pressure.