Assistant Store Supervisor (Havaianas - Robinsons Ermita)

Havaianas; Manila; On-site; PHP 240,000 - 300,000; Full time

Job summary

Havaianas is seeking an Assistant Store Supervisor in Metro Manila to lead the selling floor, inspire the team, and drive sales while delivering world-class customer service.

The role focuses on supervising Brand Ambassadors, conducting team meetings, maintaining visual merchandising, and ensuring adherence to selling standards, with weekend and holiday work expected.

Qualifications

• Bachelor's degree or college/vocational course is required
• Minimum 1 year experience as Store Lead/OIC (retail preferred)
• Strong leadership and organizational skills
• Excellent communication and interpersonal abilities
• Detail-oriented and able to multitask
• Proficient with Microsoft Office and POS systems

Responsibilities

• Lead the selling floor and inspire the team to achieve sales targets
• Ensure compliance with company policies and operational standards
• Monitor store expenses and maintain supplies
• Oversee merchandising and highlight new arrivals
• Plan mall events and in-store promotions
• Supervise Brand Ambassadors and conduct regular team meetings
• Coach staff on delivering the Havaianas customer experience
• Maintain selling standards and visual merchandising excellence

Skills

Leadership

Customer service

Communication

Multitasking

Education

Bachelor's degree or college/vocational course

Tools

Navision

Navision/RPro

Microsoft Office

Job description

Job description

At Havaianas, we bring color, comfort, and confidence to every step. Inspired by the vibrant spirit of Brazil, we are passionate about delivering a fun, engaging, and exceptional shopping experience to our customers.

We are looking for a driven and people-focused Assistant Store Supervisor who can lead the selling floor, inspire the team, and help drive sales performance while ensuring world-class customer service.

What You’ll Be Responsible For

Driving Store Performance

• Support the Area Supervisor in achieving sales growth and profitability targets

• Execute and ensure compliance with company policies and operational standards

• Monitor controllable expenses and store supplies

• Ensure proper merchandising and highlight new arrivals on the selling floor

• Plan and maximize mall events and in-store promotions

• Complete daily store checklists to maintain smooth operations

Leading & Developing the Team

• Supervise and guide Brand Ambassadors

• Conduct regular team meetings and cascade product updates

• Evaluate team performance and recommend improvements

• Ensure timely payroll submissions and proper incident reporting

• Coach staff on delivering the Havaianas customer experience

Elevating Customer Experience

• Ensure consistent implementation of Havaianas selling standards

• Maintain visual merchandising excellence

• Train staff in handling customer inquiries and objections

• Lead by example in delivering energy, warmth, and brand enthusiasm

Qualifications

• Bachelor's degree or at least 2 years in college/vocational course

• Minimum 1 year experience as Store Lead/OIC (Retail industry preferred)

• Strong leadership and organizational skills

• Excellent communication and interpersonal abilities

• Detail-oriented and able to multitask

• Knowledgeable in Microsoft Office

• Experience with POS systems (Navision/RPro is a plus)

• Willing to work weekends and holidays

Why Join Havaianas?

• Be part of a globally recognized lifestyle brand
• Grow your retail leadership career
• Work in a vibrant, energetic retail environment
• Opportunity to make an impact on sales and customer experience
• Join a team that values integrity, teamwork, and performance