Digital Commerce Account Officer

Havaianas; Makati; On-site; PHP 614,000 - 1,004,000; Full time

Job summary

Havaianas Philippines in Makati is seeking a results-driven E-commerce Operations Manager to optimize order fulfillment, inventory accuracy, and product content across online stores.

You will coordinate with Merchandising, Finance, and Warehouse teams; manage performance analytics using Google Analytics, Shopify Seller Center, and other platforms, and drive growth initiatives for Lazada, Shopee, and Zalora.

Qualifications

• A Bachelor’s Degree in a related field is required.
• 2+ years experience in sales operations management and/or digital marketing, preferably in the Fashion industry or E-commerce.
• Adept in the use of Microsoft Office programs (Word, Excel, PowerPoint) and Google Tools (Docs, Slides, Sheets, etc.)
• Technical knowledge with experience in web analytics tools, Shopify, SEO, PPC and all other digital platforms, like Lazada, Shopee, Zalora Seller Center
• Experience in the digital retailing market, B2C experience
• Data-driven with exemplary interpersonal, teamwork, and communication skills
• Ability to handle multiple tasks simultaneously and to work independently and efficiently in a fast-paced environment
• Ability to plan and carry out responsibilities w/ minimal direction

Responsibilities

• Oversee on-time, accurate order processing with cross-team coordination.
• Ensure inventory readiness, correct product data, and pricing across platforms.
• Lead account management for online stores and drive initiatives on time and within standards.
• Use analytics to monitor sales, traffic, and performance; propose strategies.

Skills

Data-driven

Interpersonal skills

Multitasking

Planning and organizing

Education

Bachelor’s Degree in related field

Tools

Microsoft Office

Google Tools

Shopify

SEO

PPC

Lazada

Shopee

Zalora Seller Center

Google Analytics

Job description

1. Fulfillment

• On-time, efficient and accurate order processing from the eCommerce back-end/platforms with proper coordination with the Merchandising, Finance and Warehouse teams.

• Ensures that all necessary items for each customer's order are in place (e.g. order summaries, sales/charge invoices, proper packaging and labels, and other applicable materials/items that come with the order).

• Adheres to set procedures and processes in order fulfillment.

• Ensures that Merchandising, Finance, and Warehouse teams adhere to set policies, processes, and standards in order fulfillment.

• Ensures all orders are dispatched based on promised lead time to customers.

• Ensures packages are picked-up by shipping carriers and tracking is provided to the customer

2. Inventory and Merchandise Management

• Works closely with the Merchandising team to ensure that styles are released on time and that needed inventory is properly uploaded at the back-end and replenishments are regularly done.

• E-Commerce content, such as product images, product descriptions, retail/selling prices, sizing, colors, and other product details should be double-checked to ensure that what is reflected at the front-end are accurate.

• Recommends styles or trends that are applicable to the eCommerce to maximize sales and opportunities.

• Ensures that styles are arranged and highlighted accordingly on the eCommerce sites.

• Closely coordinates with Merchandising and Warehouse teams for any concern pertaining to customer orders and merchandise being sold at the online stores.

• Recommends strategies for slow-moving or fast-moving SKUs.

3. Account Management

• Coordinates with both internal and external partners for all requirements and needs of the eCommerce stores.

• Leads in the implementation of all activities and initiatives intended for each online store, ensuring that these are done on time and within standards and as planned. Any changes or updates on plans should be discussed with the relevant teams/departments/business partners.

• Coordinates with the different departments and business partners to discuss concerns and strategies for the online stores.

• Responsible for the collection, analysis, and on-time reporting of sales and store performance to the Digital Commerce Sales Manager and other related data in an on-going effort to increase overall sales productivity.

• Provides data, reports and analytical support to the team by maintaining a comprehensive library of appropriate data (sales, inventory, traffic, brand and merchandise performance, customer feedback, etc.).

• Explores areas of eCommerce opportunity to drive market share and revenue.

• Awareness on operational expenses of his/her accounts/brands/online stores so as to ensure that they are within budget.

• Regularly go on competitive checks online to be aware of activities of other retail brands and analyze the mall and market in all locations. Be updated on retail trends and consumer habits and behavior by regularly checking Instagram, Facebook and other social media platforms.

• Assists with other online stores and accounts if co-team member is out or if there are events and initiatives where we expect orders to increase.

• Expected to perform other duties and responsibilities, with minimal supervision, that may be required for the online stores. He/She must be willing to work beyond normal working hours, if needed.

4. Business Review Analytics & Strategic Reporting

• Using Google Analytics, Shopify, and individual marketplace Seller Center, reports, and develops customer behavior and analysis of funnel conversions

• Together with the Sales Manager and E-Commerce Head, formulates strategies and shares recommendations to address metrics where improvements are needed

• Together with the Ecommerce Sales Manager, validates weekly/monthly reports and retail metrics of Havaianas Brand Stores and sub-channels in all marketplaces with analysis and action plans

Minimum Qualifications:

• A Bachelor’s Degree in a related field is required

• Overall 2+ years experience in sales operations management and/or digital marketing, preferably in the Fashion industry or E-commerce

• Adept in the use of Microsoft Office programs (Word, Excel, PowerPoint) and Google Tools (Docs, Slides, Sheets, etc.)

• Technical knowledge with experience in web analytics tools, Shopify, SEO, PPC and all other digital platforms, like Lazada, Shopee, Zalora Seller Center

• Experience in the digital retailing market, B2C experience

• Data-driven with exemplary interpersonal, teamwork, and communication skills

• Ability to handle multiple tasks simultaneously and to work independently and efficiently in a fast-paced environment

• Ability to plan and carry out responsibilities w/ minimal direction