AR Specialist: Billing & Compliance

Foundever®; Pasig; On-site; PHP 240,000 - 420,000; Full time

Job summary

Foundever® in the Philippines is seeking a customer service professional to manage inbound calls, educate clients on resolution pathways, and route queries to the correct Paychex teams. The role emphasizes accuracy, process adherence, and knowledge of payroll-related products.

The ideal candidate has at least 1 year in financial services, preferably AR, with BPO exposure and familiarity with payroll concepts. Join a company that values compliance and customer-centric service.

Qualifications

• Minimum 1 year of financial services experience, preferably Accounts Receivable.
• Experience in BPO customer service is preferred.
• Experience with payroll and accounting concepts is preferred.

Responsibilities

• Handle inbound calls in a timely manner and transfer to the appropriate Paychex number.
• Provide quality customer service and educate clients on resolution pathways.
• Develop and maintain knowledge of Paychex products and systems to guide resolution decisions.
• Research and resolve inbound calls from internal partners and clients and route to the appropriate team.
• Maintain daily call requirements based on key performance indicators.
• Adhere to department policies and procedures for daily compliance.
• Evaluate client status, verify contact information, and follow training guidelines to mitigate risk to Paychex.
• Ensure adherence to applicable regulatory standards and internal Compliance/Legal requirements.

Skills

Customer service

Financial services

Accounts receivable

Regulatory compliance

Job description

Foundever® in the Philippines is seeking a customer service professional to manage inbound calls, educate clients on resolution pathways, and route queries to the correct Paychex teams. The role emphasizes accuracy, process adherence, and knowledge of payroll-related products.

The ideal candidate has at least 1 year in financial services, preferably AR, with BPO exposure and familiarity with payroll concepts. Join a company that values compliance and customer-centric service.