START ASAP! AR SPECIALIST | BPO (Onsite)

Foundever®; Pasig; On-site; PHP 279,000 - 424,000; Full time

Job summary

Foundever® is seeking a customer service-focused associate in the Philippines (Pasig area) to handle inbound calls and educate clients on Paychex processes. The role emphasizes accurate routing of calls, knowledge of payroll and accounting concepts, and adherence to regulatory standards.

The ideal candidate has at least 1 year in financial services or BPO environments, with preference for experience in accounts receivable and payroll-related tasks.

Qualifications

• 1+ year of Financial Services experience, preferably Accounts Receivable.
• Experience in Customer Service in the BPO industry is preferred.
• Experience in Payroll and Accounting is preferred.

Responsibilities

• Handle inbound calls promptly and transfer to the correct Paychex phone line.
• Provide high-quality customer service to internal/external customers and educate clients on resolution pathways.
• Develop and maintain basic knowledge of Paychex products and related systems to guide resolution decisions.
• Research and resolve inbound calls from internal partners and clients and route to the appropriate team.
• Maintain daily call requirements based on key performance indicators.
• Adhere to department policies and procedures to ensure daily compliance.
• Evaluate client status, verify contact information, and follow training guidelines to minimize risk.
• Ensure adherence to Fair Debt Collection Practices Act, NACHA and other regulatory standards.

Skills

Customer service

Financial services

Accounts receivable

Payroll

Job description

Duties & Responsibilities:

• Responsible for the timely handling of inbound calls and accurately transferring to the appropriate Paychex phone number.
• Provides quality customer service to internal/external customers by educating clients, branches, product areas on resolution pathways.
• Develops and maintains basic knowledge of Paychex products including, but not limited to, Taxpay, Direct Deposit, Readychex, Garnishments, 401(k), Workers Compensation, Health and Benefits, Time and Attendance and their corresponding systems to accurately make decisions on the resolution pathway.
• Researches and resolves inbound calls from internal partners and clients and routes to the appropriate team.
• Maintains daily call requirements based on key indicator performance expectations.
• Maintains department policies/procedure to ensure daily compliance.
• Evaluates client status, validates contact information, and follows training guidelines to ensure appropriate communications are leveraged to mitigate risk and exposure to Paychex.
• Ensures adherence to the Fair Debt Collections Practices Act, NACHA and other applicable regulatory agencies, and follows internal Compliance/Legal standards.

Qualifications:

• At least 1 year of Financial Services experience, preferably Accounts Receivable.
• Experience in Customer Service in the BPO industry is preferred.
• Experience in Payroll and Accounting is preferred.

Equal Opportunity Employer

Foundever® is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race, color, national origin, religion, gender identity or expression, sexual orientation, marital status, veteran status, disability status, or any other characteristic protected by applicable local laws.