Financial Services Collections & Resolution Specialist

Foundever®; Pasig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Foundever Philippines is seeking a Customer Service Specialist to handle inbound calls and route them to the correct Paychex contact. You will educate clients, branches, and product areas on resolution pathways, ensuring timely and accurate information while maintaining high service standards.

You will build basic knowledge of Paychex products such as Taxpay, Direct Deposit, Readychex, and others, helping resolve inquiries and support internal partners and clients.

Qualifications

• At least 1 year of financial services experience, preferably in accounts receivable.
• Experience in customer service within the BPO industry is preferred.
• Experience in payroll and accounting is preferred.

Responsibilities

• Handle inbound calls promptly and transfer to the correct Paychex line.
• Provide quality service by educating clients on resolution pathways.
• Develop and maintain knowledge of Paychex products to guide decisions on resolution pathways.
• Research and resolve inbound calls from partners and clients, routing to the appropriate team.
• Maintain daily call requirements based on KPI targets.
• Adhere to department policies and procedures to ensure daily compliance.
• Evaluate client status and verify contact information per training guidelines.
• Ensure adherence to Fair Debt Collections Practices Act, NACHA and internal compliance standards.

Skills

Financial services experience

Accounts receivable

BPO customer service

Payroll knowledge

Job description

Foundever Philippines is seeking a Customer Service Specialist to handle inbound calls and route them to the correct Paychex contact. You will educate clients, branches, and product areas on resolution pathways, ensuring timely and accurate information while maintaining high service standards.

You will build basic knowledge of Paychex products such as Taxpay, Direct Deposit, Readychex, and others, helping resolve inquiries and support internal partners and clients.