Accounts Receivable Specialist | With BPO Experience (Onsite)

Foundever®; Pasig; On-site; PHP 240,000 - 300,000; Full time

Job summary

Foundever® in the Philippines is seeking a customer service specialist focused on financial services. The role involves handling inbound calls, educating clients on resolution paths, and routing inquiries to the correct Paychex numbers.

You will build knowledge on payroll products and ensure compliance while delivering high-quality service to internal and external customers. The position prefers prior Accounts Receivable experience and payroll knowledge, with emphasis on accuracy and regulatory

Qualifications

• 1+ year in financial services, preferably AR
• Customer service experience in BPO preferred
• Payroll and accounting exposure preferred

Responsibilities

• Handle inbound calls promptly and route to correct Paychex number
• Educate clients and internal teams on resolution pathways
• Maintain knowledge of Paychex products and related systems
• Research and resolve calls from partners and clients
• Meet daily call requirements per KPIs
• Follow department policies for daily compliance
• Verify client info and follow training to mitigate risk
• Adhere to applicable regulations and internal compliance standards

Skills

Customer service

Communication

Accounts Receivable

Payroll knowledge

Tools

Payroll systems

Direct Deposit tech

Job description

Duties & Responsibilities:

• Responsible for the timely handling of inbound calls and accurately transferring to the appropriate Paychex phone number.
• Provides quality customer service to internal/external customers by educating clients, branches, product areas on resolution pathways.
• Develops and maintains basic knowledge of Paychex products including, but not limited to, Taxpay, Direct Deposit, Readychex, Garnishments, 401(k), Workers Compensation, Health and Benefits, Time and Attendance and their corresponding systems to accurately make decisions on the resolution pathway.
• Researches and resolves inbound calls from internal partners and clients and routes to the appropriate team.
• Maintains daily call requirements based on key indicator performance expectations.
• Maintains department policies/procedure to ensure daily compliance.
• Evaluates client status, validates contact information, and follows training guidelines to ensure appropriate communications are leveraged to mitigate risk and exposure to Paychex.
• Ensures adherence to the Fair Debt Collections Practices Act, NACHA and other applicable regulatory agencies, and follows internal Compliance/Legal standards.

Qualifications:

• At least 1 year of Financial Services experience, preferably Accounts Receivable.
• Experience in Customer Service in the BPO industry is preferred.
• Experience in Payroll and Accounting is preferred.

Equal Opportunity Employer

Foundever® is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race, color, national origin, religion, gender identity or expression, sexual orientation, marital status, veteran status, disability status, or any other characteristic protected by applicable local laws.