AR Collections Specialist — BPO in Financial Services

Foundever®; Pasig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Foundever® in the Philippines seeks a customer service professional to handle inbound calls related to Paychex inquiries and route to the appropriate teams. You will educate clients and internal partners on resolution pathways and maintain product knowledge to support decisions.

Responsibilities include resolving calls, adhering to policies, and maintaining daily targets while ensuring compliance with regulations and Paychex standards.

Qualifications

• At least 1 year of financial services experience, preferably accounts receivable.
• Experience in customer service in the BPO industry is preferred.
• Experience in payroll and accounting is preferred.

Responsibilities

• Handle inbound calls promptly and transfer to the correct Paychex number.
• Provide quality customer service by educating clients and branches on resolution paths.
• Develop and maintain basic knowledge of Paychex products (Taxpay, Direct Deposit, Readychex, etc.).
• Research and resolve inbound calls from internal partners and clients and route to the right team.
• Maintain daily call requirements based on performance indicators.
• Follow department policies to ensure daily compliance.
• Evaluate client status and verify contact information per training guidelines.
• Ensure adherence to applicable regulatory standards and internal compliance.

Skills

Customer service

Financial services

Accounts receivable

BPO experience

Payroll knowledge

Job description

Foundever® in the Philippines seeks a customer service professional to handle inbound calls related to Paychex inquiries and route to the appropriate teams. You will educate clients and internal partners on resolution pathways and maintain product knowledge to support decisions.

Responsibilities include resolving calls, adhering to policies, and maintaining daily targets while ensuring compliance with regulations and Paychex standards.