Accounts Receivable Specialist — Customer Care & Compliance

Foundever®; Pasig; On-site; PHP 240,000 - 300,000; Full time

Job summary

Foundever® in the Philippines is seeking a customer service specialist focused on financial services. The role involves handling inbound calls, educating clients on resolution paths, and routing inquiries to the correct Paychex numbers.

You will build knowledge on payroll products and ensure compliance while delivering high-quality service to internal and external customers. The position prefers prior Accounts Receivable experience and payroll knowledge, with emphasis on accuracy and regulatory

Qualifications

• 1+ year in financial services, preferably AR
• Customer service experience in BPO preferred
• Payroll and accounting exposure preferred

Responsibilities

• Handle inbound calls promptly and route to correct Paychex number
• Educate clients and internal teams on resolution pathways
• Maintain knowledge of Paychex products and related systems
• Research and resolve calls from partners and clients
• Meet daily call requirements per KPIs
• Follow department policies for daily compliance
• Verify client info and follow training to mitigate risk
• Adhere to applicable regulations and internal compliance standards

Skills

Customer service

Communication

Accounts Receivable

Payroll knowledge

Tools

Payroll systems

Direct Deposit tech

Job description

Foundever® in the Philippines is seeking a customer service specialist focused on financial services. The role involves handling inbound calls, educating clients on resolution paths, and routing inquiries to the correct Paychex numbers.

You will build knowledge on payroll products and ensure compliance while delivering high-quality service to internal and external customers. The position prefers prior Accounts Receivable experience and payroll knowledge, with emphasis on accuracy and regulatory