Accounts Receivable Resolution Specialist

Foundever®; Pasig; On-site; PHP 312,000 - 357,000; Full time

Job summary

Foundever® in the Philippines seeks a Customer Service Associate to handle inbound calls, educate clients on resolution pathways, and route queries to the correct teams.

The role requires at least 1 year in Financial Services or BPO, familiarity with payroll or accounting, and a commitment to accuracy, compliance, and quality customer care. You will maintain knowledge of Paychex products and meet daily call targets.

Qualifications

• At least 1 year of Financial Services experience.
• Experience in Customer Service/ Shared Services or BPO industry is preferred.
• Experience in Payroll and Accounting is preferred.

Responsibilities

• Responsible for the timely handling of inbound calls and accurately transferring to the appropriate Paychex phone number.
• Provides quality customer service to internal/external customers by educating clients, branches, product areas on resolution pathways.
• Develops and maintains basic knowledge of Paychex products including, but not limited to, Taxpay, Direct Deposit, Readychex, Garnishments, 401(k), Workers Compensation, Health and Benefits, Time and Attendance and their corresponding systems to accurately make decisions on the resolution pathway.
• Researches and resolves inbound calls from internal partners and clients and routes to the appropriate team.
• Maintains daily call requirements based on key indicator performance expectations.
• Maintains department policies/procedure to ensure daily compliance.
• Evaluates client status, validates contact information, and follows training guidelines to ensure appropriate communications are leveraged to mitigate risk and exposure to Paychex.
• Ensures adherence to the Fair Debt Collections Practices Act, NACHA and other applicable regulatory agencies, and follows internal Compliance/Legal standards.

Skills

Customer service

Communication

Attention to detail

Job description

Foundever® in the Philippines seeks a Customer Service Associate to handle inbound calls, educate clients on resolution pathways, and route queries to the correct teams.

The role requires at least 1 year in Financial Services or BPO, familiarity with payroll or accounting, and a commitment to accuracy, compliance, and quality customer care. You will maintain knowledge of Paychex products and meet daily call targets.