Applications Support Specialist - Hybrid, SQL & Azure

Home Credit Philippines; Philippines; Hybrid; PHP 480,000 - 600,000; Full time

Benefits offered by this job

Hybrid work setup

Up to 20% variable performance-based</

bonus

HMO on Day 1 and dependents coverage

Mental health and wellness support

Wellness Leaves and Birthday Leave

Internal career mobility

Local and international learning

Job summary

Home Credit Philippines is seeking an experienced Application Support professional to manage day-to-day support for core and mobile apps, monitor performance, and ensure high availability. You will work with cross-functional teams to resolve issues, perform SQL-based investigations, and maintain knowledge bases.

The role includes weekend on-call rotations and developing deep expertise in assigned applications.

Qualifications

• 2–3 years of experience in Application Support or similar role.
• Familiar with ticketing tools (e.g., JIRA) and monitoring/logging tools (Splunk, Azure).
• Experience creating technical documentation.
• Excellent customer service skills in both verbal and written English.
• Intermediate SQL knowledge.

Responsibilities

• Provide day-to-day application support for core and mobile apps and integrated systems.
• Monitor performance, ensure availability, and follow escalation procedures.
• Collaborate with cross-functional teams for timely issue resolution and improvements.
• Participate in weekend on-call rotations and respond to high-priority requests.
• Use SQL to investigate issues, perform root-cause analysis, and validate data.
• Create and optimize SQL queries to meet business needs.
• Assist in data extraction and reporting tasks as needed.
• Develop and maintain knowledge-based pages.
• Serve as primary POC for at least one supported application.
• Develop deep expertise in assigned application to provide advanced support.

Skills

Customer service

Verbal and written communication

Analytical thinking

Team collaboration

On-call support

Education

ITIL certification

Tools

JIRA

Splunk

Azure

Azure App Insights

Job description

Home Credit Philippines is seeking an experienced Application Support professional to manage day-to-day support for core and mobile apps, monitor performance, and ensure high availability. You will work with cross-functional teams to resolve issues, perform SQL-based investigations, and maintain knowledge bases.

The role includes weekend on-call rotations and developing deep expertise in assigned applications.