2nd Level Support — Application Support Analyst (Hybrid)

MicroSourcing; Manila; Hybrid; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing in Ortigas, Pasig invites an Application Support Analyst to join a night-shift team with training onsite for 1-3 months, then work-from-home with onsite reporting as needed.

You'll analyze user issues, monitor logs, reproduce and escalate software faults, and support internal teams using SQL/NoSQL databases and C# debugging. The role offers healthcare, bonuses, and a collaborative, globally connected environment.

Qualifications

• Previous experience in a software support or application support role.
• Strong understanding of software applications and troubleshooting methodologies.
• Experience reproducing, analyzing, and investigating software faults.
• Excellent communication, with attention to detail and documentation.

Responsibilities

• Analyze recurring user issues, document findings, and prepare incidents for escalation.
• Monitor application logs, identify errors, resolve issues where possible, escalate complex cases.
• Provide second-level technical support to internal colleagues and assist the 1st Level Support team.
• Investigate SQL and NoSQL database issues and analyze application behavior to identify root causes.
• Utilize C# code to troubleshoot and reproduce issues while supporting stability and performance.

Skills

Software support experience

Troubleshooting methodologies

Issue reproduction & analysis

Strong communication

Tools

SQL databases

NoSQL databases

C#

CRM systems

Ticket management systems

Job description

MicroSourcing in Ortigas, Pasig invites an Application Support Analyst to join a night-shift team with training onsite for 1-3 months, then work-from-home with onsite reporting as needed.

You'll analyze user issues, monitor logs, reproduce and escalate software faults, and support internal teams using SQL/NoSQL databases and C# debugging. The role offers healthcare, bonuses, and a collaborative, globally connected environment.