Senior Application Support Specialist - Hybrid - BGC - Nightshift - Up to 110K

weSource Management Consultancy Firm; Taguig; Hybrid; PHP 1,117,116 - 1,338,084; Full time

Job summary

weSource Management Consultancy Firm is hiring a Senior Application Support Specialist for a client based in BGC. The role operates on a Hybrid nightshift schedule with responsibilities across incident resolution and production support.

The candidate will ensure smooth service operations, manage transitions from development to production, and drive continuous improvements in application delivery. Strong SQL Server experience and Agile/SAFe/SCRUM exposure are essential.

Qualifications

• 7 years of experience as an Application Support
• Proficient in relational databases (MS SQL Server; Snowflake a plus)
• Experience with incident and problem management
• Familiar with Enterprise Agile Frameworks (Kanban/SAFe/SCRUM)
• Strong agile delivery and release management experience
• Ability to balance multiple operations/projects with attention to detail
• Experience or active learning in Artificial Intelligence

Responsibilities

• Ensure smooth business application service operations by resolving issues in a timely manner
• Facilitate smooth transition of application features from development to production environments
• Develop continuous improvement initiatives and optimize business application service operations
• Assist in automating manual activities to improve delivery consistency and efficiency
• Communicate effectively with stakeholders as part of incident/problem management
• Manage escalations related to operational topics

Skills

SQL Server

Snowflake

Incident management

Agile/Scrum

Release management

AI learning

Java

Python

ServiceNow/Jira/Confluence

Tools

GitLab

Jenkins

Job description

We are hiring for a Senior Application Support Specialist for a client based in BGC.

This is a Hybrid work following a nightshift schedule.

Salary is up to ₱110,000.00 based on experience.

Requirements

Skills and Experience

Must have

• 7 years of experience as an Application Support
• Proficient in relational databases (preferably Microsoft SQL Server, Snowflake is a plus)
• Experience with incident and problem management
• Good understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc.
• Strong in agile delivery, with release management experience and engineering exposure
• Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail.
• Experience or active personal learning in Artificial Intelligence

Nice to have

• Knowledge in cloud services, preferably AWS
• Knowledge in CI/CD Pipelines and Tools (GitLab, Jenkins, Etc.)
• Experience in supporting SaaS systems (e.g., SAP)
• Knowledge in programming languages, Java and Python
• Experience in using ServiceNow, Jira, Confluence, or other similar tools

Key Responsibilities (NEW)

• Ensure smooth business application service operations by resolving issues in a timely manner.
• Facilitate smooth transition of application features from development to production environments.
• Actively develop continuous improvement initiatives and optimization of business application service operations.
• Assist in the automation of existing manual activities to improve the consistency and efficiency of business application service delivery to end users.
• Effectively communicate to stakeholders as part of incident/problem management.
• Manage escalations related to operational topics.