Application Support Specialist_Hybrid_Mid and Night Shift_BGC_Up to 130k

weSource Management Consultancy Firm; Taguig; On-site; PHP 1,320,228 - 1,581,372; Full time

Job summary

A leading consultancy firm is seeking an Application Support Specialist located in Taguig. This role involves ensuring smooth service operations, facilitating application transitions, and developing improvement initiatives. Applicants should have at least 3 years of experience, proficient skills in relational databases, AWS, CI/CD tools, and knowledge of Agile methodologies. This position offers a hybrid work setup with a competitive salary of up to ₱130,000 based on experience.

Qualifications

• At least 3 years of experience in application support.
• Proficient in relational databases, preferably Microsoft SQL Server.
• Experience in cloud services, especially AWS.

Responsibilities

• Ensure smooth business application service operations by resolving issues in a timely manner.
• Facilitate transition of application features from development to production.
• Develop continuous improvement initiatives for application service operations.

Skills

Relational databases

AWS

CI/CD Pipelines

Java

Python

Incident management

Agile methodologies

Tools

ServiceNow

Jira

Confluence

Job description

Overview

We are hiring for an Application Support Specialist for a client based in BGC.

This is a Hybrid work following a Shifting schedule

Salary is up to ₱130,000.00 based on experience

Non -negotiable Requirements:

• At least 3 yrs of experience
• Proficient in working on relational databases (preferably Microsoft SQL Server)
• Experience in cloud services, preferably AWS
• Experience in CI/CD Pipelines and Tools (GitLab, Jenkins, Etc.)
• Knowledge in programming languages, Java and Python is a plus
• Experience with incident and problem management
• Experience in using ServiceNow, Jira, Confluence, or other similar tools
• Good understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc.
• Strong in agile delivery, with release management experience and engineering exposure
• Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail.

Responsibilities:

• Ensure smooth business application service operations by resolving issues in a timely manner.
• Facilitate smooth transition of application features from development to production environments.
• Actively develop continuous improvement initiatives and optimization of business application service operations.
• Assist in the automation of existing manual activities to improve the consistency and efficiency of business application service delivery to end-users.
• Effectively communicate to stakeholders as part of incident/problem management.
• Manage escalations related to operational topics.