Hybrid Application Support Specialist - SQL & Release Mgmt

Lewis Personnel Management; Philippines; Hybrid; PHP 900,000 - 1,200,000; Full time

Job summary

Lewis Personnel Management in the Philippines is seeking an experienced Application Support Specialist to join our hybrid environment in BGC, Taguig. In this full-time role, you will provide timely support for business applications, participate in releases, and drive improvements across incident and problem management.

The ideal candidate has 5+ years in application or production support, strong SQL Server experience, familiarity with Snowflake, and knowledge of Agile methods.

Qualifications

• 5+ years in application or production support or related technical role.
• Strong experience with relational databases, especially Microsoft SQL Server; Snowflake is a plus.
• Experience in incident and problem management.
• Knowledge of Agile frameworks (Scrum, Kanban, SAFe).
• Experience with release management and software/engineering environments.
• Excellent organizational and prioritization skills; able to manage multiple tasks.
• Interest or hands-on learning in AI.

Responsibilities

• Provide timely support and resolution for business application issues.
• Support application releases and transitions from development to production.
• Drive process improvements and optimize application support operations.
• Help automate manual processes to improve efficiency and service quality.
• Coordinate with stakeholders on incidents, problems, and escalations.
• Support operational and service-related initiatives.

Skills

Application support

Production support

Incident management

Agile frameworks

Release management

Prioritization

AI interest

Tools

SQL Server

Snowflake

Jira

Confluence

ServiceNow

GitLab

Jenkins

Job description

Lewis Personnel Management in the Philippines is seeking an experienced Application Support Specialist to join our hybrid environment in BGC, Taguig. In this full-time role, you will provide timely support for business applications, participate in releases, and drive improvements across incident and problem management.

The ideal candidate has 5+ years in application or production support, strong SQL Server experience, familiarity with Snowflake, and knowledge of Agile methods.