Application Support Specialist: Troubleshoot & Train

Cartrack

Makati

On-site

PHP 320,000 - 450,000

Full time

9 days ago

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Job summary

Cartrack is seeking a qualified IT Support Engineer to join our team in Metro Manila. You will troubleshoot hardware, software, and networking issues and install/configure systems, ensuring smooth operation of Cartrack applications and devices.

You’ll collaborate with global teams on IT projects, document procedures, train users, and stay current with evolving technologies. The role requires 3+ years' experience and strong English communication.

Qualifications

Minimum 3 years' experience
Understanding of Telematics is a plus
Proficient in written and spoken English to handle customer queries
Must have a pleasant personality with high levels of motivation and enthusiasm
Ability to work independently and as part of a team
Willingness to work outside regular business hours as required

Responsibilities

Troubleshoot and resolve technical issues related to hardware, software, and networking
Install and configure hardware and software applications
Monitor and maintain Cartrack application and systems to ensure their smooth functioning
Collaborate with Global teams to implement and maintain IT projects
Document technical procedures, user manuals, and FAQs
Provide technical support for any IT related matters or issue
Train users on the use of Cartrack applications and hardware
Continuously update technical knowledge and skills