Application Support Specialist

VRI Crew; Metro Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

VRI Crew is seeking an IT support professional in the Philippines to troubleshoot hardware, software, and networking issues and to install and configure applications for Cartrack systems. The role involves monitoring the Cartrack platform, collaborating with Global teams on IT projects, and creating user-ready documentation.

Strong English communication is essential for handling customer queries. You will train users on Cartrack applications and hardware, while updating your technical knowledge

Qualifications

• Minimum Higher Nitec/Diploma/Bachelor in computer/engineering or related field.
• At least 3 years of IT support experience.
• Proficient in written and spoken English.

Responsibilities

• Troubleshoot and resolve technical issues related to hardware, software, and networking.
• Install and configure hardware and software applications.
• Monitor and maintain Cartrack application and systems to ensure their smooth functioning.
• Collaborate with Global teams to implement and maintain IT projects.
• Document technical procedures, user manuals, and FAQs.
• Provide technical support and train users on Cartrack applications and hardware.
• Continuously update technical knowledge and skills.

Skills

Troubleshooting

Hardware

Software

Networking

English Proficiency

Education

Higher Nitec/Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline

Job description

Job Description: Troubleshoot and resolve technical issues related to hardware, software, and networking Install and configure hardware and software applications

Monitor and maintain Cartrack application and systems to ensure their smooth functioning Collaborate with Global teams to implement and maintain IT projects Document technical procedures, user manuals, and FAQs

Provide technical support for any IT related matters or issue Train users on the use of Cartrack applications and hardware Continuously update technical knowledge and skills

Requirements: Minimum Higher Nitec/Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline

Minimum of 3 years' experience Understanding of Telematics is a plus! Proficient in written and spoken English to handle customer queries

Must have a pleasant personality with high levels of motivation and enthusiasm Ability to work independently and as part of a team Willingness to work outside regular business hours as required