Application Support Specialist

Cartrack; Philippines; On-site; PHP 223,000 - 446,000; Full time

Job summary

Cartrack is seeking an IT Support professional in the Philippines to troubleshoot, install, configure, and maintain hardware, software, and networking systems. You will collaborate with Global teams on IT projects, document procedures, and provide user training while supporting end users.

The successful candidate has 3+ years in IT support, a related degree, and strong English communication. Telematics knowledge is a plus, and the role may require after-hours work to meet project deadlines.

Qualifications

• Minimum 3 years of experience in IT support or related field.
• Diploma or degree in engineering or related discipline.
• Knowledge of Telematics is a plus.
• Proficient in written and spoken English to handle customer queries.

Responsibilities

• Troubleshoot and resolve hardware, software, and networking issues.
• Install and configure hardware and software applications.
• Monitor and maintain Cartrack applications and systems for smooth operation.
• Collaborate with Global teams to implement and maintain IT projects.
• Document technical procedures, user manuals, and FAQs.
• Provide technical support for IT-related matters or issues.
• Train users on Cartrack applications and hardware.
• Continuously update technical knowledge and skills.

Skills

English proficiency

Teamwork

Independent work

Customer support

Education

Higher Nitec / Diploma / Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline

Job description

Job Description:

• Troubleshoot and resolve technical issues related to hardware, software, and networking
• Install and configure hardware and software applications
• Monitor and maintain Cartrack application and systems to ensure their smooth functioning
• Collaborate with Global teams to implement and maintain IT projects
• Document technical procedures, user manuals, and FAQs
• Provide technical support for any IT related matters or issue
• Train users on the use of Cartrack applications and hardware
• Continuously update technical knowledge and skills

Requirements:

• Minimum Higher Nitec/Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline
• Minimum of 3 years' experience
• Understanding of Telematics is a plus!
• Proficient in written and spoken English to handle customer queries
• Must have a pleasant personality with high levels of motivation and enthusiasm
• Ability to work independently and as part of a team
• Willingness to work outside regular business hours as required