App Order & Rider Support Specialist (Ortigas, On-Site)

Transcosmos Asia Philippines, Inc.; Pasig; On-site; PHP 201,000 - 290,000; Full time

Job summary

A leading BPO provider in the Philippines is seeking candidates for customer interaction roles. Responsibilities include managing inbound and outbound communications, assisting with food orders, and ensuring a positive customer experience. Ideal candidates should be Senior High School graduates or College Level with basic English and Tagalog communication skills. This position requires adaptability to various shifts and is based on-site in Ortigas, Pasig City.

Qualifications

• Experience in BPO industry preferred, but college graduates without experience are welcome.
• Willingness to work in a shifting schedule including dayshift and midshift.

Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, email, and in-app messaging.
• Assist users with placing orders and coordinating with restaurants and delivery riders.
• Document all interactions in the CRM system and ensure compliance with company policies.

Skills

Basic English communication skills

Well-versed in local language (Tagalog)

Education

Senior High School graduate or College Level

Job description

A leading BPO provider in the Philippines is seeking candidates for customer interaction roles. Responsibilities include managing inbound and outbound communications, assisting with food orders, and ensuring a positive customer experience. Ideal candidates should be Senior High School graduates or College Level with basic English and Tagalog communication skills. This position requires adaptability to various shifts and is based on-site in Ortigas, Pasig City.