Onsite Food Delivery Support Specialist, Ortigas

transcosmos Asia Philippines Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

transcosmos Asia Philippines Inc. in Pasig is looking for a customer support representative to handle inbound and outbound interactions via phone, chat, and email. Candidates should ideally have at least a Senior High School education and at least 1 year of experience in the BPO industry. Responsibilities include supporting users with food orders, resolving issues, and documenting interactions in the CRM. The position offers a flexible working schedule and requires basic English and Tagalog communication skills.

Qualifications

• At least 1 year experience in BPO industry.
• Open to college graduates with no BPO experience.
• Willing to work on a shifting schedule (dayshift, midshift & GY shift).

Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, email, and in-app messaging.
• Assist users with placing food orders, order modifications, cancellations, and refunds.
• Provide support for app navigation, account setup, login issues, and payment concerns.
• Coordinate with partner restaurants and delivery riders to resolve order delays or issues.
• Address customer complaints and service concerns while maintaining a positive customer experience.
• Accurately document all interactions, transactions, and resolutions in the CRM system.
• Ensure compliance with company policies, service level agreements, and data privacy standards.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Basic English communication skills

Good command of Tagalog

Education

Senior High School graduate or College Level

Job description

transcosmos Asia Philippines Inc. in Pasig is looking for a customer support representative to handle inbound and outbound interactions via phone, chat, and email. Candidates should ideally have at least a Senior High School education and at least 1 year of experience in the BPO industry. Responsibilities include supporting users with food orders, resolving issues, and documenting interactions in the CRM. The position offers a flexible working schedule and requires basic English and Tagalog communication skills.