Call Center Agent - Blended Support - Rider Support Order Taking App Account

Transcosmos Asia Philippines, Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Training Subsidy

Job Training

Job summary

A prominent BPO company in Pasig is seeking a Call Center Agent for blended support. This role involves handling customer interactions via various channels and assisting with app-related queries. Candidates should have at least a Senior High School diploma or college experience, basic English skills, and a willingness to work on a shifting schedule. The position offers job training and essential benefits, ensuring a supportive work environment.

Qualifications

• At least Senior High School graduate or College Level.
• Have at least 1 year experience in BPO industry.
• College Graduates with no BPO experience are welcome to apply.
• Amendable working on a shifting schedule (dayshift, midshift & GY shift).

Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, email, and in-app messaging.
• Assist users with placing food orders, order modifications, cancellations, and refunds.
• Provide support for app navigation, account setup, login issues, and payment concerns.
• Coordinate with partner restaurants and delivery riders to resolve order delays or issues.
• Address customer complaints and service concerns while maintaining a positive customer experience.
• Accurately document all interactions, transactions, and resolutions in the CRM system.
• Ensure compliance with company policies, service level agreements, and data privacy standards.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Basic English communication skills

Well-versed in local language (Tagalog)

Education

High/Senior High School

Job description

Call Center Agent - Blended Support - Rider Support Order Taking App Account

Location: On-site - Pasig

Experience: 1-3 Years Exp

Education: High/Senior High School

Employment Type: Full-time

Requirements

• At least Senior High School graduate or College Level
• Have at least 1 year experience in BPO industry
• College Graduates with no BPO experience are welcome to apply
• Basic English communication skills and well-versed in local language (Tagalog)
• Amendable working on a shifting schedule (dayshift, midshift & GY shift)

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, email, and in-app messaging
• Assist users with placing food orders, order modifications, cancellations, and refunds
• Provide support for app navigation, account setup, login issues, and payment concerns
• Coordinate with partner restaurants and delivery riders to resolve order delays or issues
• Address customer complaints and service concerns while maintaining a positive customer experience
• Accurately document all interactions, transactions, and resolutions in the CRM system
• Ensure compliance with company policies, service level agreements, and data privacy standards
• Meet quality, productivity, and customer satisfaction targets

Government Mandated Benefits

Training Subsidy

Professional Development

Job Training