Multi-Channel Customer Care Specialist (Ortigas)

transcosmos Asia Philippines Inc.; Pasig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading BPO company in the Philippines is seeking candidates for customer service roles. Responsibilities include handling customer interactions across various channels, providing timely information about services, and resolving inquiries with empathy and professionalism. Fresh graduates are encouraged to apply, and Senior High School graduates with BPO experience will also be considered. The ideal candidates should possess strong communication skills and be ready to work in a shifting schedule in Ortigas, Pasig City.

Qualifications

• Fresh graduates with a Bachelor's Degree welcome to apply.
• SHS graduates considered with at least 6 months BPO experience.
• Good communication skills in English are necessary.

Responsibilities

• Handle customer interactions via phone, email, chat, and SMS.
• Provide information about products and services.
• Resolve inquiries and complaints while maintaining quality standards.

Skills

Communication skills

Customer service principles knowledge

Data entry skills

Typing skills

Education

Bachelor's Degree

Senior High School with BPO experience

Job description

A leading BPO company in the Philippines is seeking candidates for customer service roles. Responsibilities include handling customer interactions across various channels, providing timely information about services, and resolving inquiries with empathy and professionalism. Fresh graduates are encouraged to apply, and Senior High School graduates with BPO experience will also be considered. The ideal candidates should possess strong communication skills and be ready to work in a shifting schedule in Ortigas, Pasig City.