Blended Support Associate - Chat, Voice & Email (Ortigas)

Transcosmos Asia Philippines, Inc.; Pasig; On-site; PHP 234,000 - 290,000; Full time

Job summary

A leading BPO company in Ortigas, Pasig City, is seeking candidates for a customer support role. Fresh graduates with a Bachelor's degree or SHS graduates with at least 6 months BPO experience are encouraged to apply. The role includes handling customer interactions via various channels and requires good communication and data entry skills. Flexible work hours, adherence to KPIs, and a commitment to professional customer service are essential.

Qualifications

• Fresh graduates are welcome to apply.
• SHS can be considered with at least 6 months BPO experience.
• Average to good communication skills in English required.

Responsibilities

• Handle inbound and outbound customer interactions.
• Provide information about products and services.
• Resolve customer inquiries and technical issues.
• Document customer interactions in the CRM system.
• Meet individual and team KPIs.

Skills

Communication skills

Data entry

Customer service principles

Education

Bachelor's Degree

Senior High School with BPO experience

Job description

A leading BPO company in Ortigas, Pasig City, is seeking candidates for a customer support role. Fresh graduates with a Bachelor's degree or SHS graduates with at least 6 months BPO experience are encouraged to apply. The role includes handling customer interactions via various channels and requires good communication and data entry skills. Flexible work hours, adherence to KPIs, and a commitment to professional customer service are essential.