Call Center Agent - Blended Support - Rider Support Order Taking App Account

transcosmos Asia Philippines Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

transcosmos Asia Philippines Inc. in Pasig is looking for a customer support representative to handle inbound and outbound interactions via phone, chat, and email. Candidates should ideally have at least a Senior High School education and at least 1 year of experience in the BPO industry. Responsibilities include supporting users with food orders, resolving issues, and documenting interactions in the CRM. The position offers a flexible working schedule and requires basic English and Tagalog communication skills.

Qualifications

• At least 1 year experience in BPO industry.
• Open to college graduates with no BPO experience.
• Willing to work on a shifting schedule (dayshift, midshift & GY shift).

Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, email, and in-app messaging.
• Assist users with placing food orders, order modifications, cancellations, and refunds.
• Provide support for app navigation, account setup, login issues, and payment concerns.
• Coordinate with partner restaurants and delivery riders to resolve order delays or issues.
• Address customer complaints and service concerns while maintaining a positive customer experience.
• Accurately document all interactions, transactions, and resolutions in the CRM system.
• Ensure compliance with company policies, service level agreements, and data privacy standards.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Basic English communication skills

Good command of Tagalog

Education

Senior High School graduate or College Level

Job description

Requirements

• At least Senior High School graduate or College Level
• Have at least 1 year experience in BPO industry
• College Graduates with no BPO experience are welcome to apply
• Basic English communication skills and well-versed in local language (Tagalog)
• Amendable working on a shifting schedule (dayshift, midshift & GY shift)
• Can work on site in Ortigas, Pasig City

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, email, and in-app messaging
• Assist users with placing food orders, order modifications, cancellations, and refunds
• Provide support for app navigation, account setup, login issues, and payment concerns
• Coordinate with partner restaurants and delivery riders to resolve order delays or issues
• Address customer complaints and service concerns while maintaining a positive customer experience
• Accurately document all interactions, transactions, and resolutions in the CRM system
• Ensure compliance with company policies, service level agreements, and data privacy standards
• Meet quality, productivity, and customer satisfaction targets