Onsite Ortigas Multichannel Retail CSR – Orders & Support

transcosmos Asia Philippines Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

transcosmos Asia Philippines Inc. is looking for a Local Retail CSR in Metro Manila, specifically in Ortigas Center, Pasig City. The role involves assisting customers through phone, chat, and email regarding their orders, deliveries, and account concerns.

The ideal candidate should be a college graduate or an SHS graduate with some BPO experience. Good English communication and data entry skills are essential for this position, which follows a shifting schedule.

Qualifications

• College graduates without BPO experience are welcome to apply.
• SHS graduates with at least 6 months experience in BPO industry.
• Amendable to working on a shifting schedule.

Responsibilities

• Assist customers via phone, chat, and email regarding orders.
• Provide accurate product information and troubleshooting assistance.
• Process order adjustments and monitor unresolved cases.

Skills

English communication skills

Data entry skills

Typing skills

Education

College degree

Senior High School (SHS) diploma

Job description

transcosmos Asia Philippines Inc. is looking for a Local Retail CSR in Metro Manila, specifically in Ortigas Center, Pasig City. The role involves assisting customers through phone, chat, and email regarding their orders, deliveries, and account concerns.

The ideal candidate should be a college graduate or an SHS graduate with some BPO experience. Good English communication and data entry skills are essential for this position, which follows a shifting schedule.