Customer Support Teammate — On-site (Ortigas)

TaskUs; Pasig; Presencial; PHP 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Scholarship program for children

Enhanced health benefits (HMO) for up

Wellness & resiliency programs

Retirement savings with company match

Ridiculously good workspaces

Free coffee on-site

Free meals on-site

Descripción de la vacante

TaskUs Ortigas is hiring Customer Service Representatives to provide exceptional support via phone, email and live chat. You will filter content, perform data tasks and resolve complaints while meeting KPIs and following quality guidelines.

The role requires 1 year of BPO experience and strong communication skills. On-site work at Ortigas Center offers a dynamic, fast-paced environment with opportunities for training and growth.

Formación

• Has at least one year BPO experience.
• Sales, fraud, or fintech background is a PLUS.
• Experience on phone, email and live chat support is an ADVANTAGE.
• Customer Service, Sales, Billing, Collections and Technical Support experience is beneficial.
• Willing to work on cyclical schedules.
• Strong verbal and written communication skills.
• Computer literate; proficient in Windows OS, Apple OS X, MS Office and Google apps.
• Typing test of 30 WPM with 90% accuracy.
• Good problem solving and critical thinking for issue resolution.

Responsabilidades

• Receive inbound and/or place outbound calls.
• Provide accurate and timely responses via email and live chat support.
• Filter content from the client's website.
• Perform data and research tasks.
• Provide support through basic troubleshooting techniques.
• Manage and resolve customer complaints.
• Identify and elevate priority issues.
• Route calls and document interactions per SOPs.
• Meet client KPIs and ensure quality interactions.
• Participate in trainings and follow TaskUs policies.

Conocimientos

Inbound/Outbound calls

Email & Live chat

Content filtering

Troubleshooting

Customer complaints handling

KPIs

Multitasking

Attention to detail

Independent & team work

Herramientas

Windows OS

Apple OS X

Microsoft Office

Google apps

Descripción del empleo

TaskUs Ortigas is hiring Customer Service Representatives to provide exceptional support via phone, email and live chat. You will filter content, perform data tasks and resolve complaints while meeting KPIs and following quality guidelines.

The role requires 1 year of BPO experience and strong communication skills. On-site work at Ortigas Center offers a dynamic, fast-paced environment with opportunities for training and growth.