ANZ Domestic Customer Service Representative

Metacom Careers; Muntinlupa; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Performance bonus

Incentives

HMO

Health & wellness

Job training

Professional development

Job summary

Metacom Careers seeks an ANZ Domestic Customer Service Representative to join onsite in Muntinlupa. No experience required; high school graduates considered. The role handles inbound calls, resolves inquiries, and maintains service standards while following established processes.

The position offers performance bonuses, incentives, and an emphasis on professional development. Shift-based schedule and on-site work at designated locations empower you to grow with the team and deliver excellent

Qualifications

• At least High School Graduate (old curriculum).
• No BPO experience required.
• No previous credit card experience required.
• Willing to work on-site.
• Willing to work on a shifting schedule.

Responsibilities

• Handle inbound customer calls and provide professional assistance.
• Address customer inquiries and concerns accurately and efficiently.
• Provide appropriate solutions while maintaining a positive customer experience.
• Follow established processes, policies, and quality standards.
• Document customer interactions and update account information when necessary.
• Meet performance and customer service targets.

Skills

Customer service

Problem-solving

Education

High School Graduate (old curriculum)

Job description

ANZ Domestic Customer Service Representative

On-site - Muntinlupa No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

What You'll Do

• Handle inbound customer calls and provide professional assistance.
• Address customer inquiries and concerns accurately and efficiently.
• Provide appropriate solutions while maintaining a positive customer experience.
• Follow established processes, policies, and quality standards.
• Document customer interactions and update account information when necessary.
• Meet performance and customer service targets.

What We're Looking For

• At least High School Graduate (old curriculum).
• No BPO experience required.
• No previous credit card experience required.
• Willing to work on a shifting schedule.
• Willing to work on-site.
• Strong customer service and problem-solving skills.
• Applicants must be willing to work at one of the assigned locations.