Customer Solutions Specialist

Metacom Careers; Muntinlupa; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Onsite work environment

Job summary

Metacom Careers is seeking a Telecommunications Customer Experience Specialist for an onsite role in Muntinlupa. You will assist customers with telecom needs while delivering high-quality service, handling inquiries, and ensuring accurate information is provided.

The position targets senior high school graduates, with no specific college degree required, and requires willingness to work on shifting schedules in a brick-and-mortar environment.

Qualifications

• Senior High School Graduate or Old High School Graduate.
• No college degree required.
• Must be a graduate — High School undergraduates are not accepted.
• Good verbal communication and customer service skills.
• Willing to work onsite / brick-and-mortar.
• Willing to work on shifting schedules.
• Work Setup: Onsite / Brick-and-Mortar.

Responsibilities

• Handle inbound customer calls and provide professional assistance.
• Address customer inquiries regarding telecommunications products and services.
• Assist with account concerns, billing inquiries, service requests, and other customer needs.
• Provide accurate information and appropriate solutions based on customer concerns.
• Maintain a professional and customer-focused approach throughout every interaction.
• Document customer interactions and follow established procedures and quality standards.
• Identify opportunities to provide additional assistance or suitable services when applicable.

Skills

Verbal communication

Customer service

Onsite work

Shift schedules

Education

Senior High School Graduate

Old High School Graduate

Job description

On-site - Muntinlupa Fresh Graduate/Student High/Senior High School Full-time

Employee Recognition and Rewards

Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Telecommunications Customer Experience Specialist

We are currently seeking motivated and customer-focused individuals to join our Premium Telecommunications Account. This is an onsite, voice-based role where you will assist customers with their telecommunications needs while delivering a high standard of customer service.

Job Description

As a Telecommunications Customer Experience Specialist, you will:

• Handle inbound customer calls and provide professional assistance
• Address customer inquiries regarding telecommunications products and services
• Assist with account concerns, billing inquiries, service requests, and other customer needs
• Provide accurate information and appropriate solutions based on customer concerns
• Maintain a professional and customer-focused approach throughout every interaction
• Document customer interactions and follow established procedures and quality standards
• Identify opportunities to provide additional assistance or suitable services when applicable

Qualifications

• Senior High School Graduate or Old High School Graduate
• Must be a graduate — High School undergraduates are not accepted
• No specific college degree required
• Good verbal communication and customer service skills
• Willing to work onsite / brick-and-mortar
• Willing to work on shifting schedules
• Work Setup: Onsite / Brick-and-Mortar

Why Join This Opportunity?

Build your career with a premium telecommunications account while gaining valuable customer service experience in a professional BPO environment.

Customer Service English Language Team Player Interpersonal Skills Organizational Skills Strong Work Ethic