Customer Care Representative

ServiceFirst CX; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Employee of the Month Award

Employee Recognition Program

Job Training

Government Mandated Benefits

Maternity & Paternity Leave

Job summary

A leading BPO company in Muntinlupa is seeking individuals for a role involving evaluating loan applications and providing exceptional customer service. Candidates should have a high school or college degree, with previous sales or telemarketing experience being a plus. This full-time position requires a customer-centric approach and flexibility in working hours. Performance bonuses and other benefits are offered.

Qualifications

• High School Degree or College degree.
• Previous sales or telemarketing experience.
• Schedule flexibility to work at any time.
• Strong sense of responsibility and customer-centric approach.

Responsibilities

• Evaluate loan applications to determine qualification and creditworthiness.
• Review and verify financial documents submitted by applicants.
• Explain loan products and address customer inquiries professionally.
• Ensure compliance with lending regulations and internal policies.
• Build trust and maintain customer satisfaction throughout the loan process.

Skills

Customer Service

Problem Solving

Financial Literacy

Salesforce

Technical Skills

Call Centre Experience

Education

High School Degree or College Degree

Job description

Job Description

On-site - Muntinlupa Fresh Graduate/Student High/Senior High School Full-time

Employee Recognition and Rewards

Performance Bonus, Employee of the Month Award, Employee Recognition Program, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training

Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation Leave

Read More

• Evaluate loan applications to determine qualification and creditworthiness.
• Review and verify financial documents submitted by applicants.
• Explain loan products and address customer inquiries professionally.
• Ensure compliance with lending regulations and internal policies.
• Build trust and maintain customer satisfaction throughout the loan process.
• High School Degree or College degree.
• Previous sales or telemarketing experience.
• Schedule flexibility to work at any time.
• Strong sense of responsibility and customer-centric approach.

English Language

Customer Service

Problem Solving

Salesforce

Financial Literate

Technical Skills

Call Centre

Working Location

12th Floor, ServiceFirst Call Center & BPO, C26W+FJH, Alabang, Muntinlupa, Metro Manila, Philippines

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