Airline Travel Support Agent - Chat & Email

Caldwell Communications; Quezon City; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Performance incentives

Paid training from Day 1

Career growth opportunities

Supportive work environment

Job summary

Caldwell Communications in Quezon City invites applications for a Call Center Agent on a travel account. You will guide customers through flight and hotel bookings, itinerary changes, and reservations via phone, chat, or email.

The position is onsite with shifting schedules, offering paid training from day one and performance-based incentives. No prior BPO experience is required, making it ideal for fresh graduates or learners seeking a start in customer service.

Qualifications

• No BPO/call center experience required.
• High School, Senior High School, College Undergraduate, or College Graduate accepted.
• Basic computer skills required.
• Good English communication skills essential.

Responsibilities

• Assist customers with travel-related inquiries, flight and hotel reservations, itinerary changes, cancellations, and general customer support via phone, chat, or email.
• Handle calls, chats, and emails to resolve travel-related issues efficiently.

Skills

English communication

Basic computer skills

Customer-focused

Detail-oriented

Education

High School / Senior High / College Undergraduate / College Graduate

Job description

Caldwell Communications in Quezon City invites applications for a Call Center Agent on a travel account. You will guide customers through flight and hotel bookings, itinerary changes, and reservations via phone, chat, or email.

The position is onsite with shifting schedules, offering paid training from day one and performance-based incentives. No prior BPO experience is required, making it ideal for fresh graduates or learners seeking a start in customer service.