Chat & Email Support | Travel Account Representative | Quezon City

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Medical Reimbursement

Health Insurance

HMO

Paid training from Day 1

Career growth opportunities

Mentorship opportunities

Exposure to travel accounts

Job summary

Caldwell Communications Consultancy Philippines is hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. This on-site role in Quezon City offers paid training from Day 1 and opportunities to grow within a friendly, team-focused environment.

You will handle bookings, modifications, and cancellations, provide accurate information on travel options and schedules, and ensure high-quality service while maintaining meticulous records and adhering to

Qualifications

• At least a High School or Senior High School graduate.
• Excellent English communication and attention to detail.
• Customer-focused with problem-solving skills.
• Basic computer knowledge and ability to multitask.
• Onsite availability in Metro Manila.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options, schedules, and promotions.
• Record interactions and maintain documentation.
• Escalate complex cases to supervisors.
• Meet service quality and customer satisfaction goals.

Skills

Excellent English communication

Attention to detail

Customer-focused

Problem-solving

Multitasking

Education

High School diploma or Senior High School

Job description

Chat & Email Support | Travel Account Representative | Quezon City

Caldwell Communications Consultancy Philippines

On-site - Quezon City No Exp Required High/Senior High School Full-time

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, or cancellations
• Provide accurate information on travel options, schedules, and promotions
• Record all interactions and maintain up-to-date documentation
• Escalate complex cases to supervisors
• Meet service quality and customer satisfaction goals

Schedule & Training

• Rotating shifts including nights, weekends, and holidays
• Paid training on travel systems and company procedures

Requirements

• At least High School or Senior High School graduate
• Excellent English communication and attention to detail
• Customer-focused with problem-solving skills
• Basic computer knowledge and multitasking ability
• Onsite availability in Metro Manila

Why Join Us

• Competitive compensation and incentives
• Exposure to travel accounts and professional development
• Supportive team culture and mentorship opportunities

Benefits

• Medical Reimbursement
• Health Insurance, HMO
• Paid training from Day 1
• Career growth opportunities
• Supportive people-first work environment
• Competitive compensation and incentives
• Exposure to travel accounts and professional development
• Supportive team culture and mentorship opportunities

English Language Customer Service Scheduling Interpersonal Skills Call Centre