Air Travel Booking Support Specialist (Chat & Email)

Caldwell Communications Consultancy Philippines; Valenzuela; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid training from Day 1

Job summary

Caldwell Communications Consultancy Philippines is hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. You will ensure smooth bookings, provide accurate information, and deliver excellent customer experiences.

Ideal candidates are High School graduates with excellent English, strong attention to detail, and a customer-focused mindset. This onsite role in Metro Manila offers paid training, rotating shifts, and opportunities for growth within

Qualifications

• At least High School or Senior High School graduate.
• Excellent English communication and attention to detail.
• Customer-focused with problem-solving skills.
• Basic computer knowledge and multitasking ability.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, or cancellations
• Provide accurate information on travel options, schedules, and promotions
• Record all interactions and maintain up-to-date documentation
• Escalate complex cases to supervisors
• Meet service quality and customer satisfaction goals

Skills

Customer service

English proficiency

Attention to detail

Multitasking

Problem solving

Education

High School diploma

Job description

Caldwell Communications Consultancy Philippines is hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. You will ensure smooth bookings, provide accurate information, and deliver excellent customer experiences.

Ideal candidates are High School graduates with excellent English, strong attention to detail, and a customer-focused mindset. This onsite role in Metro Manila offers paid training, rotating shifts, and opportunities for growth within