Travel Support Specialist – Chat & Email

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Medical Reimbursement

Health Insurance

HMO

Paid training from Day 1

Career growth opportunities

Mentorship opportunities

Exposure to travel accounts

Job summary

Caldwell Communications Consultancy Philippines is hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. This on-site role in Quezon City offers paid training from Day 1 and opportunities to grow within a friendly, team-focused environment.

You will handle bookings, modifications, and cancellations, provide accurate information on travel options and schedules, and ensure high-quality service while maintaining meticulous records and adhering to

Qualifications

• At least a High School or Senior High School graduate.
• Excellent English communication and attention to detail.
• Customer-focused with problem-solving skills.
• Basic computer knowledge and ability to multitask.
• Onsite availability in Metro Manila.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options, schedules, and promotions.
• Record interactions and maintain documentation.
• Escalate complex cases to supervisors.
• Meet service quality and customer satisfaction goals.

Skills

Excellent English communication

Attention to detail

Customer-focused

Problem-solving

Multitasking

Education

High School diploma or Senior High School

Job description

Caldwell Communications Consultancy Philippines is hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. This on-site role in Quezon City offers paid training from Day 1 and opportunities to grow within a friendly, team-focused environment.

You will handle bookings, modifications, and cancellations, provide accurate information on travel options and schedules, and ensure high-quality service while maintaining meticulous records and adhering to