Flight Reservation & Travel Chat Specialist

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Paid training

Career growth

Incentives

Supportive culture

Job summary

Caldwell Communications Consultancy Philippines is hiring for a Chat & Email Specialist – Flight Reservation role in Quezon City. No experience required; on-site position offering paid training and career growth in a service-driven environment.

Responsibilities include handling travel inquiries, assisting with bookings and changes, and delivering accurate travel information to ensure smooth customer experiences. Nights/weekends rotations are possible.

Qualifications

• High school or senior high school graduate.
• Excellent English communication and attention to detail.
• Customer-focused with problem-solving skills.
• Basic computer knowledge and multitasking ability.
• Onsite availability in Metro Manila.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options, schedules, and promotions.
• Record all interactions and maintain up-to-date documentation.
• Escalate complex cases to supervisors.
• Meet service quality and customer satisfaction goals.

Skills

Excellent English

Attention to detail

Customer-focused

Problem-solving

Multitasking

Basic computer skills

Education

High School/Senior High School diploma

Job description

Caldwell Communications Consultancy Philippines is hiring for a Chat & Email Specialist – Flight Reservation role in Quezon City. No experience required; on-site position offering paid training and career growth in a service-driven environment.

Responsibilities include handling travel inquiries, assisting with bookings and changes, and delivering accurate travel information to ensure smooth customer experiences. Nights/weekends rotations are possible.