Travel Support Specialist - Paid Training & Growth

Caldwell Communications Consultancy Philippines; Navotas; On-site; PHP 240,000 - 320,000; Full time

Job summary

Caldwell Communications Consultancy Philippines is seeking a Travel Account Representative to handle chat and email support for travel inquiries. You will assist clients with bookings, modifications, and cancellations, while delivering accurate information and maintaining clear records.

The role requires enthusiasm for travel, strong English communication, and attention to detail. Successful applicants will work on-site in Navotas, Manila, with rotating shifts and paid training.

Qualifications

• At least a high school or senior high school diploma.
• Excellent English communication and attention to detail.
• Customer-focused with problem-solving skills.
• Basic computer knowledge and ability to multitask.
• Onsite availability in Metro Manila.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options, schedules, and promotions.
• Record all interactions and maintain up-to-date documentation.
• Escalate complex cases to supervisors.
• Meet service quality and customer satisfaction goals.

Skills

English communication

Attention to detail

Customer service

Multitasking

Problem solving

Education

High School / Senior High School

Job description

Caldwell Communications Consultancy Philippines is seeking a Travel Account Representative to handle chat and email support for travel inquiries. You will assist clients with bookings, modifications, and cancellations, while delivering accurate information and maintaining clear records.

The role requires enthusiasm for travel, strong English communication, and attention to detail. Successful applicants will work on-site in Navotas, Manila, with rotating shifts and paid training.