Client Success Manager (Google Local Services Ads)

BruntWork; Philippines; Remote; PHP 500,000 - 640,000; Part time

Benefits offered by this job

Permanent work from home

Immediate hiring

Job summary

BruntWork is seeking a proactive Client Success Manager with hands-on Google Local Services Ads expertise to support agency clients from onboarding through ongoing account management. You will lead onboarding calls, troubleshoot issues, optimize campaigns, and manage GoHighLevel CRM for pipeline tracking.

The role involves Zoom-based onboarding, client communication, and monthly performance reporting. Remote work from the Philippines with flexible hours will support local and international

Qualifications

• Hands-on experience setting up, managing, and optimizing Google Local Services Ads accounts.
• Experience coordinating business verification and resolving access issues.
• Practical experience managing Google Business Profiles for local SEO.
• GoHighLevel CRM experience, including pipeline management, client records, tasks, and follow-ups.

Responsibilities

• Lead client onboarding meetings over Zoom and gather required information.
• Monitor LSA performance, budgets, and lead quality; adjust strategies with approvals.
• Maintain accurate Google Business Profile information and local SEO updates.
• Serve as reliable point of contact; explain performance and technical issues clearly.
• Maintain client records, onboarding stages, tasks, and follow-ups in GoHighLevel; prepare monthly performance reports.

Skills

GoHighLevel CRM

Google Local Services Ads

Onboarding facilitation

Client communication

CRM pipeline management

Tools

Google Business Profile

Job description

Our client is seeking a proactive, client-focused Client Success Manager with hands-on Google Local Services Ads (LSA) expertise to support their agency’s clients from onboarding through ongoing account management. This role combines exceptional customer service, technical account setup, campaign optimization, Google Business Profile management, and GoHighLevel CRM pipeline management. In this role, you will lead client onboarding calls on Zoom, independently troubleshoot account issues, and keep clients informed to drive measurable local advertising success.

Schedule:

Monday to Friday, 10:00 AM to 2:00 PM EST; Part-time, 20 work hours per week (transitioning to full-time)

Responsibilities

• Client Onboarding and Account Setup: Welcome new clients and lead structured onboarding meetings over Zoom; gather required business information, documentation, account access, service details, and advertising goals; coordinate authorized agency access to clients’ Google Business Profiles and LSA accounts; set up and launch eligible LSA accounts, ensuring business details, service categories, service areas, and approved budgets are accurately configured; coordinate business verification, track outstanding documentation, and guide clients through required steps; maintain clear onboarding checklists and provide timely progress updates.
• Google LSA Management and Optimization: Monitor account performance, lead volume, lead quality, advertising spend, and cost per lead; review bidding strategies and budgets, implementing changes within agency and client approval guidelines; optimize service areas and available account settings to align with client goals; track and document unqualified leads and pursue available review, credit, or dispute processes where eligible under current Google policies; identify performance issues and recommend practical improvements; contact Google LSA support when needed, document troubleshooting steps, and follow issues through resolution.
• Google Business Profile SEO and Management: Maintain accurate business information, service details, hours, and profile content; support local SEO through relevant profile updates and ongoing optimization; monitor profile issues and coordinate corrections or support requests; follow applicable platform policies and use only authorized account access.
• Client Communication and Customer Service: Serve as a reliable point of contact for client questions, needs, and account updates; explain account performance and technical issues in clear, accessible language; provide responsive, professional, and solution-oriented customer service; proactively communicate blockers, next steps, and realistic expectations; escalte issues requiring agency leadership, client authorization, or additional technical support.
• CRM Pipeline Management and Reporting: Maintain accurate client records, onboarding stages, tasks, notes, and follow-ups in GoHighLevel; track outstanding actions and ensure timely follow-through; prepare and deliver monthly client performance reports covering lead volume, lead quality, spend, cost per lead, account developments, and recommended next steps; track conversions and outcomes where reliable data is available, clearly distinguishing measured results from estimates.

Requirements

• Demonstrated hands‑on experience setting up, managing, and optimizing Google Local Services Ads accounts.
• Experience coordinating business verification and resolving account setup or access issues.
• Practical experience managing and optimizing Google Business Profiles for local SEO.
• Hands‑on GoHighLevel CRM experience, including pipeline management, client records, tasks, and follow‑ups.
• Excellent spoken and written English, with the ability to lead client conversations and explain technical information clearly.
• Confidence and professionalism when conducting client onboarding and support meetings over Zoom.
• Strong client success, account management, or customer service skills.
• Ability to interpret campaign metrics and produce clear, accurate client reports.
• Strong troubleshooting skills, resourcefulness, and independent problem‑solving ability.
• Excellent organization, attention to detail, and consistent follow‑through across multiple client accounts.
• Reliable internet connectivity and a suitable setup for professional video calls.

Preferred Qualifications

• Google Ads specialist experience beyond Local Services Ads.
• Experience supporting multiple client accounts in a digital marketing agency.
• Experience working with local service businesses.
• Familiarity with lead tracking, conversion reporting, and CRM‑supported performance analysis.
• Permanent work from home
• Immediate hiring