Aftersales Manager - KIA Matina

Grand Canyon Multi-Holdings, Inc.; Davao City; Vor Ort; PHP 600.000 - 900.000; Vollzeit

Zusammenfassung

Grand Canyon Multi-Holdings, Inc. is seeking an Aftersales Manager - KIA Matina to lead the Service Department, drive KPI achievement, and enhance customer satisfaction. The role requires a registered mechanical engineer with automotive service experience and strong communication skills.

You will coordinate marketing initiatives, monitor performance, and liaise with corporate accounts to promote goodwill and the company image while guiding the team toward targets.

Qualifikationen

• Must be a registered mechanical engineer with at least 3 years in automotive service (service advisor or parts man).
• Proficient with computer applications.
• Able to write business letters and emails.
• Excellent customer service, interpersonal, and communication skills.
• Requires valid driver’s license.

Aufgaben

• Assist the Service Manager in managing all aspects of the Service Department and achieve targets.
• Ensure 100% KPI achievement and monitor reports and deadlines.
• Develop marketing plans to increase productivity, revenues, and profits.
• Visit corporate accounts and insurance companies to promote goodwill and the company image.
• Train and guide subordinates to consistently meet KPI targets.

Kenntnisse

Registered Mechanical Engineer

Automotive service experience

Proficient with computer applications

Business letter writing

Customer service

Interpersonal skills

Communication skills

Driver’s license

Jobbeschreibung

About the job Aftersales Manager - KIA Matina

Qualifications:

• Registered Mechanical Engineer;Requires at least 3 years automotive service experience as either service advisor or parts man
• Proficient with computer applications
• Able to write business letters/emails
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented; Requires Driver’s License

Job Description:

• Assist the Service Manager in Managing all aspects of the Service Department, achievement of set targets, and improving customer satisfaction. Promotes company image.
• Ensures 100 % achievement of KPI. Analyzes potential and strategizes market penetration. Monitors and ensures that reports and forms required from the Service Department are accurately accomplished and submitted (when necessary) on set deadlines by concerned personnel.
• Vehicle Checklist Repair Order Trouble Diagnosis Worksheet Efficiency and Productivity Reports Comeback Reports QC checklist DPR KPI After-sales marketing monitoring
• Studies competition and benchmarks outstanding operations policies/procedures.
• Creates well-thought marketing plans and programs to increase productivity, revenues, and profits.
  
• Monitors results of implemented marketing programs to determine success/failure of the activity for future reference and to develop countermeasures.
• Assists and guides subordinates to achieve KPI’s.
• Visits corporate accounts, insurance companies, and influential clients to promote goodwill and promote Company, enhancing company image.
• Monitors employees and conducts performance evaluation accurately and objectively.
• Determines service personnel training needs and coordinates with DDMO and/or HRAD.
• Attends meetings and training as required by the Manufacturers and by the management.
• Understand the Service / Maintenance cycle of each respective client
  
• Be able to monitor and implement appointment policies, no show processes, and other measures to ensure meeting the service targets
• Ability to use and understand various apps and technological means to make sure that clients are able to do their appointments on time.