Aftersales Manager

MG Greenhills - Service Department; San Juan; On-site; PHP 350,000 - 550,000; Full time

Job summary

MG Greenhills - Service Department seeks a Registered Mechanical Engineer to lead the Service Department, support the Service Manager, and promote the company image with a focus on service excellence.

The role requires at least 3 years of automotive service experience, preferably as a service advisor or parts man, and excellent customer service and communication skills. Proficiency with computer applications and strong letter writing ability are essential.

Qualifications

• Must be a Registered Mechanical Engineer.
• At least 3 years automotive service experience.
• Strong customer service and communication skills.
• Proficient with computers and email writing.

Responsibilities

• Assist the Service Manager in managing all aspects of the Service Department and targets.
• Ensure 100% KPI achievement and monitor required reports and forms.
• Analyze market penetration and strategize improvements.
• Monitor and ensure timely reporting and form submission by staff.
• Visit corporate accounts and insurers to promote goodwill and company image.
• Guide subordinates to achieve KPIs and professional development.
• Attend meetings and trainings as required by manufacturers and management.
• Understand the service/maintenance cycle for each client and apply it.

Skills

Automotive service experience

Service process understanding

Computer proficiency

Business letter/email writing

Customer service & communication

Driver's license

Education

Registered Mechanical Engineer

Job description

Job Qualification:

• Registered Mechanical Engineer; Requires at least 3 years automotive service experience as either service advisor or parts man
• Understands service process
• Proficient with computer applications
• Able to write business letters/emails
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented; Requires Drivers License

Job Description:

• Assist the Service Manager in Managing all aspects of the Service Department, achievement of set targets, and improving customer satisfaction. Promotes company image.
• Ensures 100 % achievement of KPI. Analyzes potential and strategizes market penetration. Monitors and ensures that reports and forms required from the Service Department are accurately accomplished and submitted (when necessary) on set deadlines by concerned personnel.
• Vehicle Checklist Repair Order Trouble Diagnosis Worksheet Efficiency and Productivity Reports Comeback Reports QC checklist DPR KPI After-sales marketing monitoring
  
• Studies competition and benchmarks outstanding operations policies/procedures.
• Creates well-thought marketing plans and programs to increase productivity, revenues, and profits.
  
• Monitors results of implemented marketing programs to determine success/failure of the activity for future reference and to develop countermeasures.
• Assists and guides subordinates to achieve KPIs.
• Visits corporate accounts, insurance companies, and influential clients to promote goodwill and promote Company, enhancing company image.
• Monitors employees and conducts performance evaluation accurately and objectively.
• Determines service personnel training needs and coordinates with DDMO and/or HRAD.
• Attends meetings and training as required by the Manufacturers and by the management.
• Understand the Service / Maintenance cycle of each respective client
  
• Be able to monitor and implement appointment policies, no show processes, and other measures to ensure meeting the service targets
• Ability to use and understand various apps and technological means to make sure that clients are able to do their appointments on time.